Seasonal Retail Manager - Pacific

About This Role

This seasonal role involves leading a team to create magical holiday memories for children and families. The manager will oversee daily photo operations, drive sales and service excellence, and ensure every family enjoys a memorable Santa visit and outstanding guest service.

Responsibilities

• Foster a positive, team-focused work environment
• Create schedules and ensure proper staffing coverage
• Recruit, hire, train, and onboard team members
• Oversee daily operations and site performance
• Respond promptly to business calls and emails
• Drive sales, cash handling compliance, and team performance
• Verify and submit daily deposits and financial paperwork
• Coach team members to deliver exceptional guest service
• Build strong relationships with venue partners and vendors
• Partner with host venues to support efficient operations
• Resolve guest concerns and ensure positive experiences
• Manage seasonal setup, breakdown, and equipment security
• Perform additional duties as assigned

Requirements

• Must be at least 18 years of age
• Strong communication, organization, time management, and problem-solving skills
• Ability to lead a team, work independently, and make sound decisions
• Availability to attend required pre-season training
• Ability to work a flexible schedule, including evenings, weekends, holidays, and peak retail periods
• Availability to work approximately 40 hours per week, with additional hours as business needs require
• Ability to lift and carry equipment up to 10-25 pounds and stand for prolonged periods of time

Nice to have:

• Previous leadership or management experience in retail, hospitality, customer service, or a similar environment
• High school diploma or equivalent
• Ability to use Microsoft Office and other business technology
• Experience managing teams or operations across multiple locations
• Demonstrated success driving sales, guest experience, and operational results
• Experience with scheduling, training, coaching, and developing team members

Benefits

• Same day pay options for early access to your paycheck
• Employee Referral Program
• A fun, fast-paced environment where you’ll lead a team that helps create memorable experiences for families
• Opportunities beyond the season — return for future holiday seasons and explore growth opportunities within our souvenir photography division, where available
• One free visit with Santa for friends and family including: 10 photo prints, 10 free holiday cards from Shutterfly, a personalized digital message from Santa, powered by Portable North Pole, 3 free months of access to Pixie Post, our digital greeting card platform