This Scrum Master role involves running the delivery cadence for a ServiceNow service management program for a customer on Capitol Hill. The program includes an assessment and planning phase, followed by iterative Agile Scrum delivery of a customer-approved ServiceNow backlog. The Scrum Master is responsible for facilitating all sprint ceremonies, removing impediments, coaching the team and the customer Product Owner, and coordinating Agile delivery with release management, testing, deployment, and organizational change management. This is a facilitation and coaching role within a formal Government acceptance process.
Responsibilities
Facilitate backlog refinement, sprint planning, daily stand-ups, sprint demonstrations to customer stakeholders, and retrospectives on the cadence agreed with the customer
Coach the Scrum team, the customer Product Owner, and other stakeholders in Agile and Scrum principles, roles, responsibilities, and ways of working
Coach the Product Owner on backlog management, refinement, prioritization, development of clear backlog items and acceptance criteria, sprint planning, and effective participation in ceremonies
Identify and facilitate resolution of cross-team dependencies, impediments, risks, and delivery constraints
Coordinate Agile development with release management, testing, production deployment, and organizational change management activities
Maintain the release and sprint plan and the deliverable cadence map with the Project Manager so every deliverable is tied to a sprint, release, or phase
Coach the team toward greater self-management, accountability, collaboration, and continuous improvement, including identifying and addressing behaviors or practices that impede delivery
Report observed velocity and sprint outcomes for the weekly status report, so the customer decides on pace with evidence
Run retrospectives whose actions feed the backlog and the continuous-improvement process the customer reviews and approves
Requirements
Bachelor of Science degree
Five or more years of relevant experience
Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent
Experience running Scrum on a ServiceNow or other ITSM platform program
Prior program experience on Capitol Hill
Experience with GitLab or an equivalent tool for epics, stories, defects, and milestones
Minimum five years of experience supporting Agile software development or technology implementation teams, including at least three years performing Scrum Master or an equivalent Agile facilitation role
Demonstrated experience facilitating Agile/Scrum teams supporting enterprise technology platforms or ITSM implementations
Demonstrated experience coaching Scrum teams, Product Owners, and other stakeholders in Agile/Scrum principles, roles, responsibilities, and effective ways of working
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Demonstrated ability to identify and facilitate resolution of cross-team dependencies, impediments, risks, and delivery constraints
Experience working with Product Owners, developers, testers, architects, operations personnel, and business stakeholders in complex enterprise environments
Experience coordinating Agile development with release management, testing, production deployment, and organizational change management activities
Demonstrated ability to coach teams toward greater self-management, accountability, collaboration, and continuous improvement
Experience coaching Product Owners on backlog management, refinement, prioritization, acceptance criteria, sprint planning, and effective participation
Ability to successfully complete the background investigation required for customer facilities and systems
Must be a U.S. Citizen
Benefits
Virtual health visits
Commuter perks
Pet insurance
Entertainment discounts
Annual performance reviews
Tuition assistance
Internal career growth opportunities
Generous 401(k) matches
Life and disability insurance
Financial wellness tools
Annual awards
Service anniversaries
Referral bonuses
Peer-to-peer shoutouts
Healthcare coverage
Wellness programs
Flu shots
Biometric screenings
Important Details
Work arrangement: This position is performed off-site or at Contractor facilities unless the customer directs otherwise
Occasional after-hours or weekend support may be required around production releases
About the Company
DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results.
DMI is a leading provider of digital services and technology solutions with a focus on end-to-end managed services, including managed mobility, cloud, cybersecurity, network operations, and application development.
