About This Role
This standalone role within IRIS Education's Professional Services team focuses on defining project success before implementation. You will help customers and colleagues agree on what success looks like, shaping how this new role operates.
Responsibilities
- Get involved when customers buy new software or expand their use of IRIS Education products
- Ask the questions that matter: challenge unclear requirements and identify gaps, risks and dependencies with Sales and Pre-Sales
- Explore customers' objectives, operations, data and constraints through focused discovery conversations
- Create clear Statements of Work covering deliverables, milestones, assumptions, responsibilities and exclusions
- Balance ambition with practicality, clarifying effort, sequencing and risk before scope is finalised
- Give project teams a well-structured handover, so they can start delivery without repeating discovery
- Develop knowledge across the education software portfolio and help build reusable scoping templates and guidance
Requirements
- Experience gathering and challenging business requirements, then translating them into clear scope and deliverables
- Experience writing Statements of Work, proposals, scoping documents or comparable contractual documentation
- Clear, precise writing and a careful eye for assumptions, dependencies and exclusions
- Commercial awareness of how scope, effort and risk affect cost, timescales and deliverability
- Experience within, or alongside, software sales and implementation or consulting delivery teams
- Confidence working with customers and senior stakeholders, including when expectations need to be reset
Nice to have:
- Education technology experience, including school management or student information systems, finance, human resources or payroll software
- Experience in pre-sales, bids, software implementation or relevant business analysis and project delivery qualifications
Benefits
- Opportunity to shape the approach and make an impact on a new capability
- Broad exposure across the business
- Opportunity to see work improve the journey from sale to implementation
- Leadership support
- Progression through Consultant, Senior, Lead and Principal levels via the Solutions Consultant career pathway
- Continuous learning and career development opportunities
- A culture that celebrates diversity and empowers every individual
Application Process
- Apply online by uploading your CV and stating your interest and suitability
- Complete two online assessments (CCAT and EPP), followed by an informal conversation with a Talent Acquisition Partner