About the role
Scheduling Specialist
Comfort Keepers of Santa Fe
Comfort Keepers of Santa Fe is looking for an experienced Scheduling Specialist to join our team. This is an important office-based role focused on coordinating caregiver schedules, supporting our clients and caregivers and helping ensure dependable service throughout the week.
We are looking for someone who enjoys bringing organization to moving pieces, communicates well with different personalities and can confidently work through scheduling changes as they arise. The right person will be dependable, detail-oriented and comfortable taking ownership of the scheduling process.
What You'll Do
- Coordinate caregiver schedules based on client needs, caregiver availability, qualifications and preferences
- Work to maintain consistent caregiver assignments while minimizing open shifts, overtime and cancellations
- Communicate assignments, schedule changes and important updates to caregivers and clients
- Respond to callouts, cancellations and other same-day scheduling changes promptly
- Maintain accurate caregiver availability, scheduling details and documentation within company systems
- Document scheduling communications and follow-up as appropriate
- Stay connected with caregivers to keep availability and scheduling information current
- Help identify and resolve scheduling concerns before they impact client service
- Address caregiver and client questions professionally and help resolve concerns
- Reinforce established company policies and procedures with caregivers when needed
- Maintain positive working relationships with caregivers, clients and fellow team members
- Manage phone and electronic communications in an organized and timely manner
- Support caregiver interviewing and onboarding when needed
- Participate in the on-call rotation as assigned
- Assist with other related responsibilities as needed
What We're Looking For
- High school diploma or equivalent required
- Previous staffing, scheduling or management experience
- Experience coordinating schedules in home care, healthcare or another service-based environment strongly preferred
- Proficiency with Microsoft Office
- Comfortable learning and working within scheduling and other business software
- Strong organizational skills and attention to detail
- Ability to manage multiple priorities and changing schedules
- Strong written and verbal communication skills
- Professional and patient approach when working with clients and caregivers
- Ability to remain composed when handling time-sensitive scheduling needs
- Strong problem-solving and follow-through skills
- Ability to maintain confidentiality and comply with HIPAA requirements
Position Details
Job Type: Full-time
Salary: $42,000–$52,000 per year
Schedule:
- Monday through Friday
- Day shift
- On-site
- On-call rotation as assigned
Benefits
- Health insurance
- 401(k)
- Paid Time Off
- Paid holidays
- Bonus potential
- Ongoing educational opportunities
Preferred Experience
- Scheduling or schedule management: 1 year
- Home care or healthcare scheduling: 1 year
- Microsoft Office: 2 years
- Client service or customer support: 1 year
Application Question
Please provide a non-Indeed email address so our team can contact you regarding next steps in the hiring process.
About Comfort Keepers of Santa Fe
At Comfort Keepers of Santa Fe, our work centers on helping clients receive dependable care and support while remaining in the comfort of their own homes. Our office team plays an important role in making that possible by supporting our caregivers, communicating with clients and keeping daily operations organized.
If you have strong scheduling experience, enjoy solving problems and are looking for an opportunity where your organization and communication skills can make a meaningful difference, we'd love to hear from you.
Work Location: In person
Please DO NOT reach out to this location directly. Doing so will disqualify your application.
Job Type: Full-time
Pay: $42,000.00 - $52,000.00 per year
Benefits:
- Health insurance
- Paid time off
Application Question(s):
- Provide a non-Indeed email to proceed please.
Education:
- High school or equivalent (Required)
Experience:
- Microsoft Office: 2 years (Required)
- Caregiving or medical office support: 1 year (Required)
- Caregiver or Medical appointment scheduling: 1 year (Required)
Work Location: In person
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