About the role
Position Summary:
Position Summary
The Scheduling/Registration Specialist is responsible for effective registration and scheduling of diagnostic and interventional procedures.
Responsibilities:
Education
- High School Graduate or equivalent.
License & Certification
- None.
Experience
- Must have a thorough knowledge of DDE, Passport, Omega, Orbit/Nova/ESI (may not be required in a practice setting)
- One (1) year of clinical registration, scheduling or closely related experience required.
Qualifications:
Essential Functions
- Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules, reschedules and cancels multiple diagnostic and interventional procedures.
- Accurately communicates prep information, arrival time and arrival location to patient.
- Inputs and distributes charge management process on a daily basis.
- Demonstrates self-direction, personal accountability and the quality of patient business and departmental maintenance.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Demonstrates in depth knowledge of ancillary departments.
- Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications.
- Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues.
- Takes a proactive role in problem resolution.
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