About This Role
The Scheduler is responsible for managing patient appointments, handling inquiries, and maintaining accurate patient records within a medical or healthcare office setting. This role suits someone with strong organizational skills and a commitment to patient care.
Responsibilities
- Schedule patient appointments
- Explain insurance benefits and costs associated with equipment, and how insurance covers durable medical equipment
- Sign patients up for electronic delivery of their statements
- Collect credit/debit card information for automatic drafting of bills
- Handle patient inquiries and provide information about services
- Update and maintain patient records in the scheduling system, including address, phone numbers, emails, opt-in to texting, and emergency contacts
- Manage cancellations and reschedule appointments as needed
- Ensure compliance with all relevant regulations and policies
- Assist with other administrative tasks as required
- Comply with all current government regulations and professional standards respecting patient care
- Develop and maintain technical/working knowledge of current PAP products and services offered by BM, and all applicable governmental regulations
- All other duties as assigned
Requirements
- Experience in an office, preferably in a medical or healthcare office
- Exceptional client focus and a natural ability to build relationships
- Maintain a strong sense of urgency
- Experience in working in a fast-paced environment
- Effective verbal and written communication skills
- Drive to provide best-in-class service to partners and customers
- Ability to work in a team setting as well as independently to prioritize duties in order to meet deadlines
- Intermediate knowledge of Microsoft Outlook and Excel
- High level of attention to detail
- Positive influence on all employees
- Able to manage multiple priorities and close the loop when interrupted
- Courteous Customer Service (internally and externally)
- Excellent computer and office machinery skills
- Must love helping people (both internally and externally)
- Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook
- Must be able to pass required background checks and drug screenings
- Must have a valid driver’s license and proof of clean driving record
- Must carry personal liability insurance with a minimum limit of 100,000
- Must be 21 years of age to comply with company auto insurance regulations
