Scheduler

About This Role

This relief scheduler role involves developing and coordinating support service schedules under the guidance of the Manager Operations and Human Resources. The scheduler prepares and adjusts schedules according to program operational requirements, service plans, and applicable policies and collective agreements.

Responsibilities

• Use AlayaCare and ComVida for scheduling tasks
• Prepare and adjust schedules and allocate work assignments in accordance with client referrals, program operational requirements, service plans, and applicable policies and collective agreements
• Schedule staff into assigned training and staff meetings
• Communicate, update, and inform clients regarding placement, including staff members
• Inform staff of placement and client information
• Receive notification regarding absences such as vacation, sick leave, and leaves of absence, and assign staff in accordance with applicable policies and collective agreements upon approval
• Operate and maintain a Human Resources Information System including scheduling and payroll software (ComVida and AlayaCare)
• Monitor employee training requirements and conditions of employment
• Monitor staffing levels and advise of shortages in order to maintain adequate staffing levels to meet client needs and operational requirements
• Inform supervisors regarding difficulties encountered in the placement of staff
• Receive client feedback, inquiries and complaints, and respond as required
• Answer the telephone and perform reception duties such as directing calls, receiving and relaying messages, receiving and directing visitors, and referring telephone inquiries to the appropriate person
• Perform administrative support duties such as filing, photocopying, and data entry
• Perform other related duties as assigned

Requirements

• Grade 12
• Office Administration Certificate or equivalent recent, related experience
• Or an equivalent combination of education, training, and experience
• Ability to communicate effectively, both verbally and in writing
• Physical ability to carry out the duties of the position
• Ability to work independently and in cooperation with others
• Ability to operate computers, including email, spreadsheet and scheduling software
• Ability to plan, organize, and prioritize
• Ability to type at 50 wpm
• Business writing skills
• Knowledge of general office procedures
• Knowledge of medical terminology
• Ability to analyze and resolve problems
• 1 year of Healthcare Scheduling experience (preferred)