About This Role
This scheduler role supports a healthcare facility, managing patient appointments and handling incoming calls. The position suits an organized individual with experience in a medical office setting.
Responsibilities
- Answer all incoming calls; assess callers' needs and direct calls to appropriate personnel
- Page clinic personnel as appropriate
- Obtain and communicate messages in an accurate and timely manner
- Schedule new patients and return appointments in the computer system in accordance with physician and/or office guidelines
- Cancel/reschedule appointments according to physician schedule changes; notify appropriate clinic personnel
- Obtain and enter all authorization and correspondence relating to referrals in patients' charts and computer
- Maintain physicians' schedules: on call, vacations, meetings, etc.
- Schedule outpatient appointments/testing and hospital admissions upon request
- Obtain necessary pre-certification as required
- Handle new patient referrals, gather necessary information, assign the patient account number, and schedule appointments
- Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit
- Maintain the primary office scheduling book containing all physician meetings, satellite schedule, rounding, and call coverage
- Handle incoming phone calls from patients needing to schedule or reschedule appointments
- Provide patients with accurate and legible appointment cards
- Document no-shows in patients' charts for missed visits
- Follow up with patients to reschedule any missed appointments
- Arrange for patients to have financial counseling as needed
- Demonstrate an understanding of patient confidentiality to protect the patient and clinic/corporation
- Follow policies and procedures to contribute to the efficiency of the front office
- Cover for other front office functions as requested
- Prepare correspondence, memos, forms, and other typing as requested by supervisor
- May provide guidance and daily work direction to junior-level staff
Requirements
- High school diploma or equivalent required
- Minimum five years of office experience, preferably in a medical office setting
Benefits
- Comprehensive healthcare coverage (medical, dental, and vision plans)
- Supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity)
- 401(k)-retirement savings
- Life & disability insurance
- Employee assistance program
- Legal support
