About This Role
The Scheduler plays a vital role in ensuring the smooth operation of patient services by coordinating testing, procedures, and admissions. This position is dedicated to prioritizing patient well-being and contributing to healthier communities.
Responsibilities
- Schedule patient testing, procedures, and admissions
- Obtain pre-certification and authorization numbers and enter them into the scheduling or registration system
- Obtain and enter accurate insurance information
- Answer incoming phone calls
- Schedule all patients for ancillary, surgical, and medical testing, procedures, and admissions, ensuring personnel availability
- Inform patient or physician's office staff of any out-of-network carriers or issues that may decrease benefits
- Inform patient or physician's office staff of any special instructions or testing requirements, and/or provide other pertinent information or documents
- Maintain knowledge of scheduling reports for the next day to ensure patient registration staff are aware of presenting patients, appropriate testing, available time, and available staff
- Obtain physician's orders and authorization/pre-certification
- Enter outpatient procedures in the Order Entry System
- Ensure consistency between the scheduling module and admissions module for patients being admitted for services
- Report to the Patient Access Supervisor
Requirements
- High school diploma or equivalent, or at least three years of directly related experience may be substituted for the required education
- Prior scheduling experience in a healthcare environment is strongly preferred
- Medical terminology, billing, and/or collection experience preferred
- Computer experience required
- Requires critical thinking skills, decisive judgment, and the ability to work with minimal supervision
- Must be able to work in a stressful environment
- Organizational and time management skills
- Ability to prioritize work based upon patient/department needs
- Ability to operate standard office equipment, including but not limited to, computer, copier, telephone, fax, scanner
Benefits
- Comprehensive Benefits: Multiple levels of medical, dental, and vision coverage for full-time and part-time employees
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package and company match
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs)
