About This Role
This role involves coordinating day-to-day maintenance operations for a multi-trade maintenance and field-service company. The Scheduler manages client requests, schedules technicians and subcontractors, and ensures urgent jobs are actioned promptly. This position suits an organised individual who will be the first point of contact for clients and team members, keeping schedules organised, technicians productive, and clients informed throughout the job lifecycle.
Responsibilities
- Handle a high volume of inbound calls from clients and team members as the first point of contact
- Receive, understand, and accurately record client service requests
- Translate service requests into appropriate scheduled work and allocate jobs to the relevant technicians or subcontractors
- Identify urgent and reactive maintenance requirements and escalate critical jobs as necessary
- Build, manage, and optimise daily schedules to maximise technician productivity and minimise unnecessary travel time
- Coordinate multiple technicians, tradesmen, and subcontractors across a busy and constantly changing job board
- Monitor job progress and make scheduling adjustments when priorities, technician availability, or job requirements change
- Communicate with clients throughout the service process, from job allocation through to completion
- Provide timely updates regarding technician attendance, job progress, and completion
- Follow up on outstanding jobs and ensure scheduled work is progressing as expected
- Maintain accurate scheduling, job, and customer information within relevant systems
- Support safety and compliance requirements, including job tagging and subcontractor documentation
- Ensure relevant subcontractor information and compliance documentation are maintained and up to date
- Assist with general administration and other scheduling or operational tasks as required
- Work closely with the operations team to identify scheduling issues and implement practical solutions
Requirements
- At least 2 years of experience in scheduling, coordination, dispatch, workforce coordination, or a similar role
- Experience working in a fast-paced environment with a high volume of calls, requests, and administrative tasks
- Strong attention to detail with the ability to maintain accuracy while managing repetitive and time-sensitive work
- Excellent organisational and time-management skills
- Confidence in prioritising competing tasks and allocating resources based on urgency, availability, and requirements
- Strong communication and interpersonal skills, with the ability to communicate effectively with clients, technicians, subcontractors, and internal teams
