About the role
Valcourt Building Services is seeking a highly organized and results-driven Scheduler to join our growing team. This role is critical to ensure timely and efficient scheduling of services while maintaining strong client relationships. The Scheduler will serve as a key point of contact between clients, operations, and leadership, helping drive customer satisfaction and operational success in the Washington, DC market.
The ideal candidate is proactive, detail-oriented, and skilled in managing client communications while coordinating schedules to support business growth.
Essential Functions
- Communicate with existing clients regarding upcoming services to propose and confirm scheduling dates
- Address and manage client pushback related to scheduling by clearly explaining the importance of maintaining service timelines
- Build and maintain strong, long-term relationships with clients and partners by understanding their needs and anticipating future requirements
- Coordinate proposed and confirmed schedules with the operations team to ensure resource availability
- Manage and facilitate communication between clients and upper management
- Maintain a high level of accuracy and attention to detail while working under time constraints
- Demonstrate self-motivation, initiative, and a strong sense of urgency
Required Skills and Qualifications
- Excellent verbal and written communication skills
- Strong customer service mindset with the ability to support and resolve client issues effectively
- Proven analytical and problem-solving abilities
- Proficiency in Microsoft Office (Word, Excel, Outlook); ability to learn internal systems quickly
- Comfortable learning and using various computer hardware and software platforms
Education and Experience
- Bachelor’s degree preferred
- Minimum of two (2) years of experience in customer service, scheduling, or project management
- Bilingual in Spanish is a plus
Travel and Physical Requirements
- Prolonged periods of sitting at a desk and working on a computer
- Ability to lift up to 15 pounds occasionally
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
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