Scheduler

About This Role

Being a Scheduler means being the crucial link between engineers, customers, and service teams, ensuring that the right people are in the right place at the right time. This role suits an organised, detail-driven individual who enjoys keeping operations running smoothly.

Responsibilities

• Plan and schedule all Planned Preventative Maintenance (PPM) visits
• Manage field service engineers’ diaries and allocate work in line with business targets
• Take ownership of all return visits required following an engineer’s initial attendance
• Coordinate and schedule specialist equipment or subcontractors in accordance with company procedures
• Make informed decisions by assessing multiple factors such as priority, SLA, engineer skillset, and location
• Log, track, and support the resolution of customer complaints
• Carry out any additional administrative or coordination tasks assigned by the Manager

Requirements

• Proven experience in a call centre and/or customer-facing role (internal or external)
• Confident using Microsoft applications (Word, Excel, Outlook)
• Ability to use multiple systems simultaneously
• The right to work in the UK, with a 5-year checkable history
• Strong team player with an open and honest approach to your own workload and supporting others
• Excellent relationship-building skills, particularly with Regional Service Managers and engineers
• Experience in scheduling, call centre, or customer service roles
• Strong organisational skills and the ability to juggle multiple priorities
• Excellent communication skills — confident with engineers, managers, and customers
• Proficiency with Microsoft Office and ability to use multiple systems at once
• A problem-solving mindset with attention to detail and accuracy

Important Details

• Schedule: 9:00 AM - 5:00 PM
• Work format: hybrid, with essential travel to the office as and when required

About the Company

Securitas Technology is a security solutions provider dedicated to protecting what matters most. With clients at the heart of all they do, their people, knowledge, and technology power a connected ecosystem of health, safety, and security solutions and services. They are on a mission to make the world a safer place, driven by core values of Integrity, Vigilance, and Helpfulness.