Scheduler

About This Role

This scheduling role coordinates service requests and staff assignments for a busy community healthcare agency. The person will develop and maintain client schedules and assist the HR Coordinator with staffing and record-keeping. The position suits an enthusiastic individual who enjoys learning new skills and growing with the company.

Responsibilities

• Coordinate service requests and schedule assignments for community home support staff
• Develop, monitor and maintain client schedules
• Coordinate day-to-day and long-term staff scheduling
• Answer staff phone calls and texts
• Share after-hours and weekend on-call duties
• Assist HR Coordinator to interview applicants and maintain adequate staffing levels
• Perform new applicant reference checks and qualification verification
• Keep employee and client files up to date
• Review employee hours bi-weekly and enter payroll data into the database
• Perform other duties as required

Requirements

• Computer literate with MS Office, with an emphasis on Excel
• Ability to operate scheduling software in a Windows environment (ClearCare / WellSky experience a bonus)
• Planning/scheduling experience or equivalent education
• Minimum of two years of customer service experience, preferably in a healthcare environment

Nice to have:

• Healthcare or nursing experience and knowledge of medical terminology

Benefits

• Excellent group benefits

Important Details

• Schedule: Monday to Friday, 9am – 5pm (flexibility acceptable with notice)

Application Process

• Include all transcripts and certificates that prove you can meet the required skills and abilities; transcripts/certificates must be from an accredited college/university
• Forward your resume and cover letter explaining why you would enjoy this position

About the Company

Shylo Home Healthcare is a successful home healthcare agency on the North Shore, serving the needs of clients in the Vancouver Lower Mainland for over forty-five years. The company prides itself on delivering excellent client service and supporting its valued employees.