About This Role
The Scheduler coordinates caregiver schedules to ensure clients receive consistent, quality care. This is a fast-paced position that requires multitasking, effective communication, quick problem-solving, and professionalism when unexpected situations arise.
Responsibilities
- Manage and maintain caregiver and client schedules
- Coordinate caregiver assignments based on client needs, caregiver availability, and qualifications
- Communicate with caregivers and clients by phone throughout the day
- Handle caregiver call-outs, schedule changes, and last-minute coverage needs
- Make frequent phone calls and respond to incoming calls in a professional and timely manner
- Monitor schedules and proactively identify potential coverage issues
- Work closely with the office team to resolve scheduling concerns
- Accurately enter and update information in computer systems
- Maintain accurate and confidential client and employee records
- Follow company policies and procedures related to scheduling and client care
- Participate in the rotating on-call schedule
- Provide excellent customer service to clients, their families, and caregivers
- Assist with other office responsibilities as needed
Requirements
- Excellent verbal and written communication skills
- Strong telephone communication and customer service skills
- Comfortable working on computers and learning new software systems
- Strong organizational and time-management skills
- Ability to multitask and prioritize responsibilities in a fast-paced environment
- Strong problem-solving and decision-making skills
- Ability to adapt quickly when schedules or circumstances change
- Professional, positive, and dependable attitude
- Ability to work independently as well as part of a team
Nice to have:
- Previous scheduling, healthcare, customer service, or office experience
Important Details
- Schedule: Monday – Friday, 8:00 AM – 4:00 PM
- On-call duty: participation in a rotating on-call schedule is required
About the Company
Home Instead is hiring for its Daphne, AL office.
