About This Role
This role is responsible for scheduling new and established patient appointments for orthopedic and physiatry physicians, as well as physical therapists. The position requires accurately identifying patient problems to schedule with the appropriate physician and providing outstanding customer service while acting as a liaison between patients, referring physicians, and the office.
Responsibilities
- Accurately schedule appointments for orthopedic, physiatry physicians, and physical therapists using standard operating procedures and those unique to each provider
- Correctly identify patient's problem and schedule with appropriate physician
- Assist with identifying any patient complaints/concerns and ensuring resolution
- Obtain/update all demographic/insurance information for patients
- Obtain all information required for new patient appointments, including testing, records, and films
- Reschedule patients as required
- Read and understand the physician call schedule
- Communicate directly with physician and clinical staff regarding scheduling requirements
- Provide outstanding customer service while acting as liaison between the patient, referring physician, and the office
- Facilitate communication between the patient and office staff
- Exercise discretion and good judgment relating to physicians' needs
- Proactively anticipate physician scheduling needs and act with appropriate sense of urgency
- Proficiently use the computer to schedule/re-schedule/cancel provider appointments
- Confirm patient appointments
- Contact cancelled no-show patients to check their progress and reschedule appointments as necessary
- Answer incoming calls demonstrating proper telephone etiquette
- Promote the Standards of Excellence for Orthopedic Specialists
- Demonstrate courteous and cooperative behavior toward patients, visitors, volunteers, peers, and physicians
- Uphold the outstanding reputation that the office/physicians have established in the community
- Conduct business in a mature and professional manner
- Maintain a neat and orderly work environment
- Demonstrate the ability to organize and prioritize work during heavy workload situations to expedite patient care
- Maintain strictest confidentiality in accordance with HIPAA compliance
- Perform quality work within deadlines with or without direct supervision
- Work effectively as a team contributor on all assignments
- Work independently while understanding the need to communicate and coordinate work efforts with other employees and organizations
Requirements
