About the role
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP TM Transportation Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Coordinate with stakeholders to ensure alignment of support activities with business needs.
- Mentor junior team members to enhance their technical and problem-solving skills.
- Monitor system performance and recommend improvements to prevent future issues.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP TM Transportation Management.
- Strong analytical and troubleshooting skills related to transportation management systems.
- Experience in managing and supporting complex software applications in a business environment.
- Ability to work collaboratively with cross-functional teams to resolve technical challenges.
- Familiarity with system monitoring tools and incident management processes.
- Excellent communication skills to effectively document and convey technical information.
Additional Information:
- The candidate should have minimum 7.5 years of experience in SAP TM Transportation Management.
- This position is based at our Coimbatore office.
- A 15 years full time education is required.
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