About the role
SAP Field Service Management (FSM) Consultant
Job Type: Full-Time / Contract / Remote
Job Description :
We are looking for an experienced SAP FSM Consultant to join our SAP practice. The ideal candidate should have a strong understanding of SAP Field Service Management, integration with SAP S/4HANA or ECC, and experience in customer service processes.
Key Responsibilities :
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Implement and configure SAP FSM based on business requirements
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Integrate SAP FSM with backend SAP systems (S/4HANA, ECC)
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Design end-to-end service processes for field operations including dispatching, scheduling, mobile access, and reporting
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Work closely with stakeholders to gather requirements and translate them into functional specs
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Provide support during all project phases: blueprinting, realization, testing, go-live, and hypercare
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Train end-users and support change management
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Collaborate with technical teams for data integration and custom developments
Technical Skills Required :
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Strong experience in SAP Field Service Management (FSM)
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Knowledge of SAP Service Cloud and C/4HANA is a plus
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Experience with SAP FSM mobile app configuration
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Integration experience with SAP ERP (S/4HANA/ECC) using SAP BTP, PI/PO, or CPI
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Familiarity with FSM Core, Planning & Dispatching, Smartforms, and Smartflow
Functional Knowledge :
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Field service operations
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Work order management
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Resource planning and dispatching
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Customer service processes
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Asset management
Qualifications :
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Bachelors Degree in Computer Science, Engineering, or related field
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SAP Certification in FSM or C/4HANA is a plus
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Strong communication and documentation skills
Nice to Have :
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Experience in Utilities, Manufacturing, or Telecom domain
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Knowledge of FSM analytics and reporting
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Familiarity with Agile or Scrum methodologies
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