About the role
We are looking for an experienced SAP Fieldglass Consultant who specializes in implementation, incident management, and end-user support. The candidate will work closely with cross-functional teams and vendors to deliver robust SAP Fieldglass solutions supporting contingent workforce and services procurement.
Key Responsibilities :
Implementation & Configuration :
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Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment
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Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement
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Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases
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Ensure Fieldglass is correctly integrated with SAP ERP (e.g., S/4HANA or ECC) and third-party systems
Incident Management :
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Monitor and manage incident tickets related to SAP Fieldglass
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Perform root cause analysis, resolve system issues, and ensure timely closure of tickets per SLAs
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Collaborate with SAP and third-party vendors to resolve complex incidents and bugs
User Support & Training :
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Provide L2/L3 support to end-users and super users
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Handle user access, role creation, and permission-related tasks within Fieldglass
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Conduct user training sessions and create knowledge articles, user guides, and SOPs
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Support user acceptance testing (UAT) and post-go-live activities
Required Skills :
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4+ years of hands-on experience in SAP Fieldglass with minimum 1 full-cycle implementation
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Strong knowledge of SAP Fieldglass modules : CWM, SOW, Services Procurement
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Experience with integration of Fieldglass with SAP ECC/S4HANA, Ariba, SuccessFactors, or third-party VMS systems
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Proficiency in ticketing tools (ServiceNow, Remedy, etc.) for incident management
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Strong analytical and problem-solving skills
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Excellent communication and stakeholder management skills
Preferred Skills :
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Experience working in Managed Services or Support Projects
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Knowledge of Master Data Management and Workflow Management in Fieldglass
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SAP Fieldglass Certification is an added advantage
Educational Qualifications :
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Bachelors degree in Computer Science, Information Systems, HR, or related field
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SAP Fieldglass training or certification preferred
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