About This Role
This SAP Fieldglass Consultant role focuses on implementing, managing incidents, and supporting end-users for SAP Fieldglass solutions. The consultant will collaborate with cross-functional teams and vendors to deliver robust solutions for contingent workforce and services procurement.
Responsibilities
- Lead and support end-to-end SAP Fieldglass implementations, including requirement gathering, solution design, configuration, testing, and deployment
- Configure modules such as Contingent Workforce Management (CWM), Statement of Work (SOW), and Services Procurement
- Coordinate with SAP Fieldglass and client stakeholders during blueprint, realization, and deployment phases
- Ensure Fieldglass is correctly integrated with SAP ERP (e.g., S/4HANA or ECC) and third-party systems
- Monitor and manage incident tickets related to SAP Fieldglass
- Perform root cause analysis, resolve system issues, and ensure timely closure of tickets per SLAs
- Collaborate with SAP and third-party vendors to resolve complex incidents and bugs
- Provide L2/L3 support to end-users and super users
- Handle user access, role creation, and permission-related tasks within Fieldglass
- Conduct user training sessions and create knowledge articles, user guides, and SOPs
- Support user acceptance testing (UAT) and post-go-live activities
Requirements
- 4+ years of hands-on experience in SAP Fieldglass with minimum 1 full-cycle implementation
- Strong knowledge of SAP Fieldglass modules: CWM, SOW, Services Procurement
- Experience with integration of Fieldglass with SAP ECC/S4HANA, Ariba, SuccessFactors, or third-party VMS systems
- Proficiency in ticketing tools (ServiceNow, Remedy, etc.) for incident management
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management skills
- Bachelor's degree in Computer Science, Information Systems, HR, or related field
Nice to have:
- Experience working in Managed Services or Support Projects
- Knowledge of Master Data Management and Workflow Management in Fieldglass
- SAP Fieldglass Certification
- SAP Fieldglass training or certification
