SAP Customer Service Lead

Role- SAP CS Service management Lead Architect

Location- Bay Area.

JD-

• We are seeking a highly experienced SAP CS / Service Management Lead Architect to lead the design and delivery of end-to-end service management solutions as part of a large-scale SAP S/4HANA transformation program for a global manufacturing organization.
• This role requires a senior, hands-on architect with deep expertise in Customer Service (CS), Field Service, and Service Management processes, capable of defining scalable and integrated solutions aligned with S/4HANA best practices and clean core principles. The candidate will drive solution architecture, process harmonization, and cross-functional integration across service, logistics, and finance domains.

Responsibilities

• Lead end-to-end SAP Service Management (CS/SM) architecture and solution design
• Define and validate service processes, including:
  • Service order management
  • Installed base and equipment tracking
  • Warranty and service contract management
  • Field service execution and resource planning
• Architect integration with SD (order management), MM (spare parts), and R2R (billing, revenue recognition)
• Design service pricing, billing, and cost allocation models aligned with financial processes (RAR, Margin Analysis)
• Ensure alignment with S/4HANA Service (EAM/CS successor) and clean core strategy
• Lead fit-gap workshops, solution blueprinting, and design governance forums
• Oversee complex service scenarios, including global service delivery, intercompany servicing, and returns/repairs
• Guide teams on master data design (business partner, equipment, functional locations)
• Collaborate with PLM and MES teams to enable end-to-end product lifecycle and service traceability
• Support integration testing, UAT, and defect resolution across service and finance processes
• Lead cutover planning, go-live readiness, and hypercare stabilization