About the role
Job Title: SAP Ariba Consultant
Job Summary
We are seeking a skilled and detail-oriented SAP Ariba Consultant to support and maintain SAP Ariba solutions in a live production environment. The role focuses on incident management, user support, system enhancements, and continuous improvement of procurement processes. The ideal candidate should have strong functional expertise in SAP Ariba modules and experience in handling support tickets within SLA timelines.
Key Responsibilities
- Provide L2/L3 support for SAP Ariba modules in a production environment
- Handle incident, service request, and problem management through ticketing tools
- Analyze and resolve issues related to:
- Ariba Buying & Invoicing
- Ariba Sourcing
- Ariba Contracts
- Ariba Supplier Lifecycle & Performance (SLP)
- Monitor system performance and ensure high availability and stability
- Coordinate with technical teams for integration issues (SAP ERP / S/4HANA via CIG)
- Perform root cause analysis (RCA) and implement preventive measures
- Support master data management (suppliers, catalogs, users)
- Assist business users with training, troubleshooting, and process guidance
- Manage change requests and minor enhancements
- Ensure compliance with SLA/KPI targets
- Maintain proper documentation (knowledge base, SOPs, issue logs)
Required Skills & Qualifications
- Bachelor’s degree in IT, Business, or related field
- 3–8+ years of experience in SAP Ariba (support or implementation)
- Strong knowledge of:
- Procure-to-Pay (P2P) cycle
- Source-to-Contract (S2C) processes
- Hands-on experience with:
- Ariba Buying & Invoicing
- Ariba Sourcing / Contracts
- Ariba Network
- Experience with SAP integration (CIG, IDoc, APIs)
- Familiarity with ticketing tools (ServiceNow, Jira, etc.)
- Good understanding of SLAs, incident prioritization, and support processes
- Strong analytical and problem-solving skills
Preferred Qualifications
- Experience with SAP S/4HANA integration
- Knowledge of SAP ERP (ECC) systems
- SAP Ariba certification (preferred)
- Experience working in AMS / Support projects
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