About the role
SalonCentric Store Manager - Barrie, ON
SalonCentric is the premier national distributor of salon professional products in the U.S. Created by L’Oréal USA in 2008 with 585 SalonCentric stores and 260 StateǀRDA stores in the US. Today, SalonCentric is expanding in Canada, with its first presence and Ontario, and later expanding to British Columbia and Quebec. P Our vision is to inspire the Beauty Community to make the world a more colorful place. We are committed to developing an atmosphere where every member of our Beauty Community feels included, valued, and empowered, and where we can all share, learn, grow and thrive. We do this by supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty Community.
Responsibilities As a Store Manager, we want you to bring your leadership, talents, and experience to a team-oriented and dynamic environment. We believe that our success is based primarily on the advice and hard work of our valued team members to bring the Hair and Beauty world to our customers. Our managers are innovators, role models and coaches who drive results and the development of our store team. Key responsibilities:
- Ensure exceptional customer satisfaction by providing outstanding sales service, assessing customer needs, and offering information on product features.
- Welcome customers into the store, address their inquiries, and actively engage with them.
- Drive and consistently achieve the department's sales goals on a monthly, quarterly, and yearly basis, going the extra mile to boost sales.
- Maintain the store in an in-stock and presentable condition, ensuring SalonCentric merchandising standards are upheld.
- Foster business growth by establishing strong relationships with schools, salon suites, booth/chair renters, and other partners.
- Stay well-informed about the products in our inventory, discussing available options, and mentoring the store team to keep their product knowledge current.
- Process point-of-sale (POS) purchases and provide POS training to the store team.
- Cross-sell products to enhance customer satisfaction and increase sales.
- Handle merchandise returns and perform stock adjustments and breakdowns as required.
- Develop and nurture reliable business relationships with vendor 254544 2610 1662 L'Oréal 柜长-青岛万象城-华伦天奴 岗位职责：领导和激励团队共同实现销售目标。
生意管理
- 业绩--带领并指导团队达成销售目标，进行各项指标的管理、分配和跟进。
- 服务--提高柜台服务水平，为消费者提供卓越的服务体验，增强与消费者的联结。
- 消费者--管理柜台消费者关系，根据实际情况制定计划来帮助柜台达成客人维护和招新。
- 与百货公司/购物中心保持良好的合作关系,积极配合商场各项工作。为品牌赢得更好的商圈信誉。
- 收集掌握市场趋势和竞品情况，清晰柜台自身优势，开拓销售机会点。
运营管理
- 监管并确保柜台及团队成员符合公司合规政策,树立并维护品牌形象。
- 掌握柜台相关美妆零售系统，美妆设备和数字化工具的使用和维护。
- 管理柜台货品及库存，确保盘点及库存正确。
团队管理
- 时刻跟进团队各项绩效达成，找到差距的原因，配合培训团队，给到建议解决方案并带教。
- 管理，激励并发展团队成员。
- 确保柜台人数符合柜台生意需求，并可以合理分配排班与工作任务。
- 与团队成员有效沟通，上传下达，提高团队忠诚度。促进团队公开与协作，营造高昂的团队士气。
知识储备
- 掌握品牌知识、产品知识
- 贯彻品牌文化/价值观
- 了解美妆市场及消费者趋势
- 掌握公司及品牌政策和流程
- 熟悉数字化工具的使用
- 掌握BA团队管理流程与准则（了解员工手册）
专业技术能力
- 柜台生意计划与落实
- 柜台销售业绩管理
- 以顾客为中心
- 零售运营能力
- 团队辅导与绩效管理
- 团队合作促成
- 沟通协作
岗位要求
- 热爱美妆零售行业
- 良好的沟通能力和清晰的表达能力
- 良好的人员管理能力
- 良好的服务意识
- 善于思考，对未来职业生涯有目标，面对工作，具有一定韧性
- 有2年以上相关工作经验者优先
其他福利
- 相应品牌的专业培训课程及集团完善的培训机制
- 理想的绩效奖金制度
- 正规的五险一金
- 额外商业医疗保险
- 定期的公司福利（节假日福利/员工内买/免费产品）
- 带薪年假与病假
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