About This Role
This engineering role involves partnering with enterprise clients to design, architect, and deliver Salesforce-native solutions that achieve measurable business outcomes. You will work directly with C-suite and technical stakeholders, making high-stakes decisions and owning client success across discovery, design, delivery, and adoption phases. The role balances technical depth with business acumen and leadership, with time split between solution design, technical problem-solving, strategy communication, stakeholder management, and ensuring adoption.
Responsibilities
- Conduct deep-dive discovery with executive, business, and IT stakeholders to uncover pain points and quantify business impact such as cost savings, revenue uplift, and risk reduction
- Translate business problems into technical requirements while navigating organizational politics, budgets, and approval chains
- Build trust with skeptics (CFO, CIO, compliance) by addressing their specific concerns and acknowledging constraints
- Navigate competing stakeholder interests and drive alignment toward a unified solution vision
- Design end-to-end solutions across Salesforce clouds (Sales Cloud, Service Cloud, Commerce Cloud, Marketing Cloud Engagement, Data Cloud, Agentforce) and integrated platforms
- Make disciplined tradeoffs between speed, quality, cost, and scope while protecting MVP scope against scope creep
- Own data architecture decisions, data models, identity resolution, data quality gates, integration patterns, and security/compliance implications
- Design phased roadmaps with clear gating criteria, risk mitigations, and stakeholder checkpoints
- Identify expansion opportunities and position multi-year strategic roadmaps for upsell and client value growth
- Lead delivery teams (engineers, data engineers, admins) through design, build, test, and launch phases
- Make high-stakes decisions with incomplete information, data quality gaps, external dependencies, resource constraints, and stakeholder changes
- Identify technical risks early, propose concrete mitigations, establish gating criteria, and escalate appropriately
- Drive user adoption by designing embedded experiences, measuring KPIs, iterating on feedback, and building stakeholder confidence
- Present technical strategy to non-technical audiences
- Translate ROI impact for different stakeholders (CFO, CIO, sales leader)
- Deliver status updates, escalation memos, and risk communications with clarity and executive presence
- Listen deeply to stakeholder feedback and adapt approach without defensiveness
- Mentor junior engineers and model technical excellence, decision-making discipline, and customer obsession
Requirements
- 10 years of hands-on Salesforce experience (Sales Cloud, Service Cloud, Marketing Cloud, or Data Cloud)
