Salesforce Delivery Director

Who You’ll Work With

In our Enterprise team in Latin America, we optimize global delivery capabilities by bridging the gap between our Allshore teams and US-based operations. Our Technical Delivery Director plays a critical role in facilitating collaboration and leveraging our global expertise to deliver exceptional client solutions. The role is a strategic advisor responsible for advising on team structure, identifying risks, providing insights to enhance resource planning and execution, and mentoring a team of developers and technical architects.

 

Job Title: Salesforce Technical Delivery Director

 

As a Delivery Director focused on working with our Global Delivery Centers in LATAM, you are a strategic advisor optimizing our global delivery capabilities. You collaborate with internal teams and partners to ensure efficient use of nearshore resources, provide guidance on staffing plans, and support client engagements by fostering seamless integration between US and global teams.

 

Responsibilities:

• Advise on team structure and ratios to ensure successful implementation of our model.
• Work with delivery center leaders on performance, skill development needs, and hiring/capacity planning.
• Identify and manage risks associated with resources, ensuring awareness of potential challenges.
• Gather customer feedback to identify demand trends and adjust resource planning accordingly.
• Collaborate with Partner Talent Fulfillment (PTF) to assess partnership opportunities and facilitate engagements.
• Support pursuits and RFPs by explaining our global expertise to clients.
• Educate and promote our model in market conversations.
• Travel up to 25% for collaboration with our internal teams and to support client pursuits and delivery.

Qualifications:

• Spanish and English language fluency.
• Extensive experience as a Salesforce technical architect.
• Extensive experience in global delivery models, with a focus on nearshore and offshore strategies.
• Strong understanding of strategic alignment of nearshore resources with company objectives.
• Proven ability to manage risks and set realistic expectations in talent acquisition and staffing.
• Experience in facilitating collaboration between diverse teams across multiple regions.
• Familiarity with Agile methodologies and tools such as Scrum, Jira, and Rally.
• Excellent communication and presentation skills to engage clients and internal teams.
• Willingness to travel up to 25% to support global collaboration and client engagements.

About Us

Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries partner with clients to co-create powerful customer experiences, modern ways of working, and meaningful impact.

• COPNIA: Positions involving engineering activities in Colombia require a valid professional license issued by the Consejo Profesional Nacional de Ingeniería (COPNIA). Candidates selected for roles subject to this requirement must provide evidence of the professional license and maintain compliance throughout employment.

• Working arrangements: At Slalom, we believe our best work happens through a combination of flexibility, autonomy, and meaningful in-person collaboration. We operate in a hybrid work environment designed to support both individual productivity and team connection. All team members are expected to work from the office at least one day per week. Team members with direct reports and team members who are not currently staffed on a client engagement are expected to work from the office at least two days per week. Attendance expectations may be adjusted from time to time based on business needs and client requirements

• Accessibility Commitment:  

  We are committed to fostering belonging and actively welcome applications from professionals with disabilities.

• Reasonable Accommodations: If you require any adjustments or assistive support to participate in our recruitment or assessment process, please let us know at the time of application. We are committed to providing an equitable and accessible experience.

• Disability Certification: As part of our compliance with applicable Colombian labor regulations, if applicable, candidates may be asked to provide a valid disability certificate issued by an authorized health entity (e.g., EPS, IPS, or other competent authority). Disclosure is voluntary and will be handled with appropriate confidentiality.