Salesforce Administrator

About This Role

The Salesforce Administrator contractor ensures the continuity of operations and daily administration for the Salesforce Case Management platform. This role involves system maintenance, security, production support, and project delivery, ensuring a smooth transition of knowledge from the current Lead Administrator prior to retirement.

Responsibilities

• Manage Salesforce platform operations, including environment administration, certificate renewals, email authentication, identity and access management, connected apps, named credentials, and infrastructure configurations
• Administer, configure, and maintain the Salesforce platform, including user access, security, automation, data management, reporting, and platform configuration
• Provide end-user support by troubleshooting issues, resolving service requests, maintaining documentation, and delivering user guidance and training
• Monitor platform health, data quality, and Salesforce seasonal releases while ensuring compliance with organizational governance and security standards
• Collaborate with the Senior Salesforce Administrator, Salesforce Developer, business stakeholders, and project teams to implement scalable solutions, support releases, and enhance business processes

Requirements

• LinkedIn profile with a picture, location, and job details
• 7+ years of hands-on Salesforce administration experience in a complex enterprise environment
• Experience supporting Service Cloud, Experience Cloud, and Marketing Cloud Account Engagement (Pardot)
• Salesforce Certified Platform Administrator
• Ability to translate business needs into Salesforce proof of concepts and demos, gather feedback, and improve solutions iteratively
• Ability to communicate with technical and nontechnical stakeholders
• Strong experience with Flow automation, data management, integrations, troubleshooting, and release/change management
• Hands-on experience administering Salesforce security, users, profiles, permission sets, roles, sharing, objects, fields, record types, page layouts, Lightning pages, queues, and other core configurations
• Experience supporting Cases, queues, assignment/escalation rules, Email-to-Case, Knowledge, Omni-Channel, entitlements, service console, and routing
• Ability to administer customer/partner portals and sites, including users, profiles/permission sets, sharing, audiences, navigation, branding, Experience Builder, and external-user security
• Ability to perform imports/exports, mass updates, duplicate management, data cleanup, and troubleshooting using Data Loader, Data Import Wizard, and reports

Nice to have:

• Bachelor's degree in business administration, information management, or comparable education