Salesforce Administrator & CX Systems Specialist

About This Role

This hands-on role in the Fintech and Cryptocurrency industry focuses on configuring Salesforce Service Cloud, managing contact center and telephony systems, and converting support data into operational insights. It suits a highly detailed and organized specialist who can own multiple workstreams and maintain a smoothly running CX tech stack.

Responsibilities

• Manage day-to-day Salesforce Service Cloud configuration, including objects, fields, page layouts, flows, validation rules, and permissions
• Troubleshoot user issues and handle routine maintenance and data hygiene to keep the CRM clean, accurate, and reliable
• Support integrations between Salesforce and other support tools, and evaluate new Salesforce features and releases relevant to support operations
• Own the roadmap for the telephony and contact center platform, including CTI integration, call routing, and IVR, partnering with support leadership to prioritize improvements
• Manage vendor relationships and coordinate new telephony rollouts with minimal disruption to daily operations
• Build and maintain dashboards on support performance, including volume, response times, resolution rates, and CSAT
• Deliver regular reporting to support and leadership teams
• Identify trends and flag operational issues surfaced by the data

Requirements

• 2+ years of hands-on Salesforce administration experience, with Service Cloud strongly preferred
• Experience with a contact center or telephony platform such as Amazon Connect, Five9, Twilio Flex, NICE, or Genesys
• Comfort building reports and dashboards in Salesforce or similar BI tools
• Strong cross-functional communication skills
• Highly detail-oriented and comfortable owning multiple workstreams simultaneously
• Currently based in Latin America (LATAM) or Europe

Nice to have:

• Salesforce Administrator certification
• Fintech or regulated industry experience
• Contact center migration experience
• Basic crypto/blockchain knowledge

Benefits

• Performance-based incentives
• +15 paid vacation days per year plus all U.S. federal holidays
• 100% remote
• Fast-paced, high-growth environment at the forefront of global fintech and cryptocurrency
• Collaborative, supportive culture

Application Process

• Complete a short 2-minute video question as part of the screening process

About the Company

Veta Virtual is hiring for a high-growth client in the Fintech and Cryptocurrency industry that operates thousands of kiosks across multiple countries.