Salesforce Administrator

About This Role

This senior, high-autonomy role focuses on driving business outcomes by building smart, scalable Salesforce solutions through configuration, automation, or code. The administrator will understand business operations, collaborate with stakeholders to translate needs into thoughtful Salesforce solutions, and prioritize pragmatic, scalable improvements. You will be a key partner in helping internal teams work smarter and faster leveraging Salesforce, automation, and AI.

Responsibilities

• Partner with business stakeholders to deeply understand needs and translate them into scalable, maintainable Salesforce solutions
• Independently design, build, and execute Salesforce solutions using Apex, Lightning Web Components, Flows, Agentforce, and other tools - with minimal technical oversight
• Leverage AI and automation to improve employee efficiency and customer-facing applications
• Meet with the assigned Salesforce professional services representative to ask questions and make sure to get the most out of the Salesforce investment
• Avoid over-engineering - solve the problem at hand using the simplest effective approach
• Maintain strong documentation and ensure solutions are easy to maintain
• Manage intake and triage of Salesforce-related requests across departments, driving clarity and alignment
• Collaborate with leadership to maintain and evolve a prioritization framework that balances urgency, impact, and strategic value
• Own the full solution lifecycle - from stakeholder discovery through technical design, build, and delivery - with leadership setting priorities, not implementation details
• Support integrations between Salesforce and other platforms used across the business
• Proactively identify opportunities for business process improvements using Salesforce capabilities

Requirements

• 6+ years of Salesforce development experience (Apex, Visualforce, Lightning Web Components, Flows, SOQL/SOSL)
• Salesforce certifications: Salesforce Certified Administrator, Agentforce Specialist, Salesforce Certified Platform App Builder, Salesforce Certified Platform Developer I
• Proven experience as a Salesforce Administrator, with a strong understanding of Sales Cloud, Service Cloud, Experience Cloud, and Active Campaign
• Experience in using AI tools and platforms (e.g., Einstein, GPT-based tools) to improve internal workflows
• Solid knowledge of user management, security settings, profiles, roles, and data management within Salesforce
• Experience in creating and maintaining workflows, processes, and automation using flows and process builders
• Proven ability to understand business processes and requirements - a listener first, asking the right questions to refine requirements, and then building a scalable solution that delights end users