About This Role
This Salesforce Administrator role involves taking ownership of the development, optimization, and reliability of the company's Salesforce environment. The position suits a professional who understands Salesforce as an interconnected system, proactively identifies opportunities for improvement, and actively leverages AI to automate processes, improve productivity, and develop effective technical solutions.
Responsibilities
- Maintain, develop, and optimize the Salesforce environment, ensuring its reliability, security, scalability, and long-term maintainability
- Take ownership of Salesforce architecture, evaluating how proposed changes affect existing automations, integrations, data structures, and business processes
- Design, develop, troubleshoot, and optimize Salesforce Flows and other automations to streamline operations and reduce manual work
- Actively leverage AI tools to accelerate development, automate repetitive tasks, troubleshoot issues, prepare documentation, and improve the quality and efficiency of technical solutions
- Collaborate with different departments to understand business needs, analyze requirements, and recommend effective solutions rather than simply implementing requests as submitted
- Proactively identify opportunities to improve business processes, eliminate duplicate functionality, reduce technical debt, and enhance data quality
- Manage Salesforce configurations, user access, permissions, integrations, and reporting, ensuring the system supports day-to-day business operations
- Investigate and resolve technical issues, assess potential risks and dependencies, and ensure changes are properly tested before deployment
- Maintain clear documentation of system architecture, automations, business logic, and key technical decisions
- Prioritize and manage tasks systematically, balancing business needs, technical complexity, and long-term system stability
Requirements
- At least 2–3 years of hands-on experience administering and configuring Salesforce, ideally in a complex business environment
- Strong understanding of Salesforce architecture, data structures, security models, user access management, and system configuration
- Practical experience designing, developing, maintaining, and optimizing Salesforce Flows, including complex automations
- Hands-on experience using AI tools to automate tasks, develop and debug solutions, analyze requirements, prepare documentation, and improve productivity
- Understanding of automation execution order, system dependencies, platform limitations, scalability, and technical debt management
- Experience working with Salesforce integrations and troubleshooting technical issues
- Ability to evaluate the broader impact of system changes, identify potential risks, and propose alternative solutions when necessary
