About This Role
This Salesforce Administrator role is with a mission-driven nonprofit organization that is undergoing a period of growth and transformation. The administrator will take ownership of the Salesforce environment, identify opportunities to eliminate manual processes, and help build a more connected and scalable technology ecosystem. The position suits a candidate who combines strong hands-on Salesforce administration skills with curiosity, problem-solving ability, and a genuine connection to mission-driven work.
Responsibilities
- Own the day-to-day administration, configuration, maintenance, and optimization of the Salesforce platform
- Partner with organizational leaders and end users to understand business processes, challenges, and opportunities for improvement
- Configure and maintain objects, fields, page layouts, record types, validation rules, flows, permissions, profiles, and other Salesforce functionality
- Build and maintain reports and dashboards that provide meaningful visibility into programs, fundraising, grants, campaigns, and organizational performance
- Identify opportunities to automate manual processes and improve operational efficiency using Salesforce
- Support and enhance existing Salesforce functionality related to grants, donations, campaigns, and organizational reporting
- Help expand Salesforce adoption across additional programs and departments
- Maintain strong data quality, integrity, security, and governance practices
- Manage users, roles, profiles, permission sets, and access
- Troubleshoot system issues and provide ongoing support to Salesforce users
- Develop documentation, training materials, and best practices to increase user adoption and confidence
- Evaluate new Salesforce functionality, applications, and integrations that could improve organizational operations
- Collaborate with internal stakeholders and external technology partners on Salesforce enhancements and future initiatives
- Help establish a long-term Salesforce roadmap that supports the organization's continued growth
Requirements
- 3+ years of hands-on Salesforce administration experience
- Strong understanding of Salesforce configuration and platform capabilities
- Experience building and managing Salesforce Flow automation
- Strong experience with reports, dashboards, data management, and security
- Ability to translate business needs into practical Salesforce solutions
- Experience gathering requirements and working directly with non-technical stakeholders
- Strong troubleshooting and analytical skills
- Ability to independently manage priorities and take ownership of the Salesforce environment
- Strong communication skills and a collaborative, service-oriented mindset
- Comfortable working in an environment where Salesforce is continuing to evolve and mature
Nice to have:
- Salesforce Administrator certification
- Experience working with nonprofit organizations or mission-driven environments
- Experience with Salesforce Nonprofit Cloud, Nonprofit Success Pack (NPSP), fundraising, donor management, grants management, or similar functionality
- Experience integrating Salesforce with third-party applications or organizational systems
- Experience improving processes and reducing manual work through automation
- Familiarity with data migration, data cleanup, and Salesforce governance best practices
About the Company
TruSummit Solutions is partnering with a mission-driven nonprofit organization in the Pittsburgh area. Salesforce already supports several critical areas of the organization, including grants, donations, fundraising campaigns, and monthly reporting, but there is a significant opportunity to expand how the platform is used across the organization.
