About This Role
This role supports the company's CRM ecosystem by delivering reliable, scalable, and user-focused system solutions. The Salesforce Administrator is responsible for the day-to-day configuration, maintenance, and support of the Salesforce platform, partnering closely with CRM leadership to ensure technology solutions effectively enable customer support, sales, and service operations.
Responsibilities
- Provide day-to-day administrative support for the Salesforce platform, ensuring system stability, usability, and data integrity
- Deliver timely end-user support, including on-call assistance, issue triage, troubleshooting, and resolution of Salesforce-related inquiries
- Monitor and manage user access, licenses, roles, profiles, permission sets, and security controls in alignment with governance standards
- Maintain sharing rules, security models, and system hierarchies to support business operations while protecting sensitive data
- Monitor system storage, performance, and usage trends; archive or optimize data as required
- Configure and maintain Salesforce objects, page layouts, workflows, flows, validation rules, approval processes, reports, dashboards, and related features using best-practice solutions
- Proactively identify system improvement opportunities by gathering user feedback and analyzing support trends
- Support continuous improvement initiatives led by CRM leadership by implementing enhancements that improve efficiency, data quality, and user experience
- Conduct routine system audits to ensure adherence to Salesforce and organizational best practices
- Support Salesforce release management activities, including testing, deployment, and communication of new features and enhancements
- Manage and deploy system changes with minimal disruption to business users
- Communicate upcoming system changes clearly and proactively, ensuring users understand functionality, impact, and adoption expectations prior to release
- Coordinate and deliver training for new and existing users on Salesforce functionality, processes, and best practices
- Support CRM-led training and change management initiatives by reinforcing standardized workflows and system usage
- Assist in maintaining training materials, FAQs, and support documentation to promote self-service and consistent adoption
- Create, maintain, and enhance reports and dashboards to support Sales, Customer Care, Tech Service, and Marketing operations
- Build and manage report folders and access controls to improve efficiency, visibility, and decision-making
- Assist business teams and CRM leadership with data analysis and reporting needs that support performance tracking and operational insights
- Partner with CRM leadership, developers, and business stakeholders to support the delivery of CRM solutions aligned with strategic objectives
- Assist with the administration and support of integrated or adjacent technology solutions that interact with Salesforce, such as warranty systems, contact center tools, and other customer-support platforms
- Collaborate with internal teams and vendors to test, validate, and support integrated solutions
Requirements
- 2+ years of Salesforce experience
- 3+ years supporting teams in a technical capacity
- Proven success in gathering information from stakeholders and converting to technical requirements
- Excellent client-facing written and oral communication skills
- Experience working with source control and continuous integration
Important Details
- Team: Partner with CRM leadership, developers, and business stakeholders
About the Company
Hayward Holdings Inc. is one of the leading manufacturers of residential swimming pool equipment in the world, with a significant presence in the commercial pool market. Hayward designs, manufactures, and markets a full line of residential and commercial pool and spa equipment at its company-owned facilities. Headquartered in Charlotte, North Carolina, Hayward also has facilities in Tennessee, Arizona, Rhode Island, Georgia, Canada, Spain, France, Australia, and China.
