Salesforce Administrator

About This Role

This role is for a Salesforce Administrator/Business Analyst to join the Enrollment Team, supporting the company's innovative Salesforce Lottery application for scholar acquisition and enrollment. The administrator will be responsible for the day-to-day configuration, support, ad-hoc reporting, maintenance, and improvement of the application database, ensuring the company capitalizes on Salesforce benefits.

Responsibilities

• Gain in-depth knowledge of the Enrollment data model in Salesforce with a focus on enhancing data flow, dependencies, and implications on downstream systems
• Manage the user experience and setup of user interfaces, including fields, custom objects, record types, and page layouts
• Create reports and dashboards in response to business needs
• Implement processes to advance data quality and hygiene, including validation rules, assignment rules, duplicate entry checks, flows, snapshot reporting, etc.
• Import leads, contacts, and other data via Data Import Wizard and Data Loader
• Provide training and support to staff, create training materials
• Identify data defects and create story-based cases for the greater Technology team
• Review and test systems to ensure they support the ever-changing business needs of the organization and produce quality data outputs
• Provide data analysis to support data requirements and reporting
• Collaborate with Customer Experience and ED&A teams to analyze data to determine if initiatives achieved anticipated outcomes, provide data analysis to assist and guide decision making, and surface insights from data to drive continuous improvement
• Responsible for adding and managing new users, including monitoring user roles, profiles, and permissions

Requirements

• Deep understanding of Salesforce features, functionality, and limitations, including Sales Cloud, Service Cloud, Marketing Cloud, etc.
• Ability to assess the impact of new requirements on Salesforce and all upstream and downstream applications, systems, and processes
• Extensive experience with Salesforce data management, including creating and updating fields, page layouts, custom objects, reports, and dashboards to support business processes and needs
• Proficient in analyzing business processes and requirements, and translating them into technical solutions
• Creative and analytical thinker with strong problem-solving skills
• Excellent verbal and written communication skills to interact with technical and non-technical stakeholders
• Ability to communicate effectively at all levels of the organization
• Knowledge of data migration, data quality, and data governance in the context of Salesforce
• Ability to troubleshoot issues, propose solutions, and optimize Salesforce for better performance