Salesforce Administrator

About This Role

Supporting the development of the company's enterprise CRM capabilities is the main purpose of this role. The Salesforce Administrator will work with a talented team to deliver software solutions that help achieve strategic objectives, focusing on user experience and Salesforce best practices.

Responsibilities

• Analyze, understand and translate business needs into scalable technical solutions
• Design, configure, test, debug and document programs based on technical configurations developed by analysts and project teams
• Provide daily system/application administration
• Manage access and security of the systems and applications
• Monitor and proactively support system/application capacity planning and stability
• Assess technical requirements of requests and scope for projects, and communicate results and estimates to business stakeholders, project teams, and IT counterparts
• Serve on systems development/upgrade/enhancement project teams as technical liaison between business clients, IT Infrastructure and the development groups
• Develop strong business relationships with assigned business clients and with other related departments and vendors to ensure successful system and application implementations and support
• Follow Internal Audit policies and procedures and provide information as needed
• Participate in on-call rotation

Requirements

• 3-5+ years related Salesforce Administration experience
• Experience with Workflow, Process Builder, Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, territory management and reports
• Experience using development/integration/deployment-related and associated tools (Data Loader, Workbench, Force.com, ANT, IDE/VSCode, Git, Jenkins, Bitbucket, SFDX)
• Strong Salesforce product knowledge with experience in Sales Cloud, Service Cloud and Mobile Design
• Demonstrated ability to work in a complex and highly-integrated Salesforce implementation
• Excellent customer service and business relationship building skills, problem solving skills, and ability to work independently as well as within teams
• Strong communication skills, both verbal and written, including ability to translate technical subject matter to non-technical audiences
• Sandbox environment management
• Experience with Agile/Scrum development practices
• Bachelor's degree or equivalent combination of education and experience
• Salesforce Certified Administrator
• Salesforce Certified Advanced Administrator

Nice to have:

• Salesforce Certified Platform Developer I