The Salesforce Administrator manages users, data, security, and process automation for all Salesforce products at Mizuho OSI, continually staying up to date with new Salesforce technology. This role involves participating in all phases of the development life cycle and leading requirements gathering and documentation. The administrator works directly with business and technical stakeholders to automate and customize the user experience.
Responsibilities
Provide support and serve as a point of contact for internal customers who request routine information, data summaries, and reports
Share knowledge with internal customers about how to produce their own reports and use the system effectively
Identify areas of improvement for services provided both internally and outward-facing, including measuring and reviewing technology trends
Share results with management
Share knowledge and instruct other members of the department and the company, assisting in their development
Develop, deploy, and report on various user satisfaction metrics on a quarterly and/or regular basis as needed and/or required, under the direction of the IT Applications Manager
Assist in making requests, routing routine reporting, and defining a process for report requests
Partner with Business Systems Analysts for ERP to assist different functional areas across the company to identify, research, and analyze possible solutions to resolve complex data issues in a timely manner
Present the impact of recommended solutions on the integrated system to the Director of IT Applications and implement approved solutions
Support application users for designated business systems, including Salesforce, Salesforce Field Service, Pardot, EDI Liaison, and Middleware technologies
Ensure assigned platforms are highly effective, efficient, and a positive tool to meet business and customer needs
Participate in project meetings both internally and with other departments and report on the status of analytical tasks and project work
Design, develop, create, and establish Standard Operating Procedures and instructions for respective functions under the direction of the Manager
Employ specified analytical tools to access data to provide reportable information on all identified Key Metrics for the delivery of optimized services to customers
Manage integrations with Salesforce and other systems via ETL and/or web services
Meet aggressive timelines with high quality results
Undertake extensive program and structural database development tasks
Implement specified Quality Assurance procedures to ensure the accuracy and integrity of data generated
Participate in audits and promptly resolve any findings
Perform User Acceptance Testing (UAT) for assigned areas; manage change requests and bugs resulting from UAT processes, ensuring completion and retesting
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Conduct various audits and analyses, managing system improvements, process improvements, and quality programs
Review business requirements and detailed specs to develop test scripts and testing plans with a schedule
Work on special projects as business needs arise
Be responsible for cleanliness, organization, and overall department appearance
Become an independent employee able to analyze problems and formulate plans to overcome challenges and to get work done quickly with a high degree of quality
Make sound and logical decisions and choose appropriate courses of action based on the parameters of the situation at hand and use continual improvement problem-solving skills
Create an ongoing effort to improve the Company and the IT Applications Department through personal action and by contributing ideas to support both the Department and Company’s ongoing improvement efforts
Understand Mizuho OSI’s business objectives and the relationship between the Department and those objectives; support and follow the Corporate Vision, Mission & Values Statements, maintain the services and quality levels set by Mizuho OSI, and continually enable Mizuho OSI to be a great place to work
Understand, follow, and support Mizuho OSI’s internal Quality System policies, procedures, and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards)
Requirements
Bachelor’s degree in Business Computer Science or equivalent combination of education and experience
6+ years related experience with increasing level of responsibility
Broad knowledge of customizing Salesforce, configuring the platform, managing users, and the available features, functions, and capabilities
Proven ability to independently perform Salesforce administration best practices and use the advanced features and functionality to solve a variety of business problems
Ability to work with a team or independently, doing business analysis, project scoping, design, integration, implementation, training, and customer support
Experience and understanding of Sales Cloud, Salesforce Field Service, Pardot, Salesforce Maps, and CPQ
Able to provide ongoing recommendations to SMEs and end users on SFDC best practices
Excellent understanding of data and integration architectures, products and techniques, and assessing business intelligence/analytics data gaps in a heterogeneous environment
Ability to clearly express oneself verbally and in writing in the English language using good grammar, vocabulary, eye contact, and friendly voice inflection with all employees
Ability to communicate effectively with employees and other business contacts in a courteous and professional manner
Excellent customer focus with a high sense of urgency
Ability to provide excellent interpersonal and communication skills
Ability to function calmly in a fast-paced environment managing multiple priorities simultaneously
Ability to positively manage situations of a dynamic nature; modify plans, actions, and decisions considering changing situations and circumstances while still meeting, or proposing modified, deadlines
A neat and professional appearance and outgoing people-oriented personality which conveys pride in working for Mizuho OSI and which is demonstrated with a ready smile and a willingness to assist others
Respond sensitively to the needs and feelings of others regardless of position; accept interpersonal differences, maintain rapport, and interact effectively with all levels of employees within the organization
Demonstrate an understanding, and the regular use of a time management process, which systematically structures one’s own work to provide for effective task performance and to plan and prioritize items to meet future demands
Ability to establish and accomplish goals independently and to function as a positive and productive team member
Nice to have:
Understanding Apex, Visualforce, APIs, SOQL, JavaScript, CSS, HTML, and popular Web UI frameworks
Additional languages
Experience working in the Medical Device industry
Benefits
Annual potential bonus
Comprehensive benefits package
About the Company
Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.
Mizuho OSI is the leader in the markets for specialty surgery and patient positioning.
