About This Role
Supporting multiple business units' revenue operations, the Salesforce Administrator maintains and advances the organization's Salesforce platform. This position balances delivery work and ongoing support to ensure platform stability and adaptability, collaborating closely with various stakeholders to implement solutions that enhance business processes and user experience.
Responsibilities
- Build Salesforce configurations from business requirements, including Flows, validation rules, layouts, permission sets, reports, and data management
- Manage features across Sales Cloud and Service Cloud, covering sales leads, opportunities, cases, queues, and routing
- Oversee the full change management cycle: sandbox setup, testing, production deployment, and rollback planning
- Evaluate proposed changes for impacts on automation, integrations, security, and reporting
- Participate in requirements gathering and sprint planning, offering solution alternatives when appropriate
- Share responsibility for support queue and provide platform user assistance
- Handle daily administration tasks such as user management and system health checks
- Identify and address configuration issues and data quality concerns promptly
- Maintain and troubleshoot integrations with third-party tools related to telephony, marketing automation, quoting, and commissions
- Produce technical documentation and training materials to support user adoption and team alignment
- Communicate progress, challenges, and timelines proactively to stakeholders
Requirements
- Minimum 3 years of Salesforce administration experience within a single, complex organization
- Proficiency in both Sales Cloud and Service Cloud, with strong expertise in one and working knowledge in the other
- Skilled in designing and troubleshooting complex automation including Flows, with understanding of Salesforce execution order and recursion prevention
- Collaborative approach to work, capable of managing workload and communicating effectively
- Experience creating technical documentation and process guidelines
- Salesforce Certified Administrator required
- Submission of Trailblazer Profile URL is required
- Effective communication with both technical and non-technical stakeholders
Nice to have:
- Additional certifications
- Familiarity with GTM tooling and related sales engagement or automation platforms
About the Company
The organization provides industry-specific software solutions designed to empower small, local retail businesses such as cheese shops and family-run jewelry stores. By supporting these businesses, the program helps them compete effectively in the market, contributing to over 14,000 shops generating more than $2 billion in sales annually.
