About This Role
Managing, configuring, and optimizing the company's Salesforce platform and integrated sales tech stack is the core of this role. It focuses on advanced platform configuration, data integrity, enterprise-scale process automation, and maximizing user adoption across go-to-market teams.
Responsibilities
- Manage the enterprise-level declarative configuration, data orchestration, and sales productivity tech-stack
- Administer the expanded limits, custom objects, and storage capabilities inherent to the environment
- Configure and maintain user profiles, roles, permission sets, and sharing rules following strict security models and enterprise data compliance
- Deliver responsive, proactive, and solution-oriented support to Salesforce users, communicate clearly throughout issue resolution, and identify opportunities to improve the user experience and satisfaction
- Build and update declarative automations using Salesforce Flow, orchestrations, approval processes, and validation rules
- Maintain, troubleshoot, and optimize third-party integrations, ensuring seamless data flow across sales and marketing tools
- Utilize Salesforce Inspector and RingLead to execute regular imports, exports, cleanups, deduplication tasks, schema inspection, and metadata troubleshooting
- Design and maintain advanced custom reports and dashboards, leverage native features to provide leadership with pipeline activity
- Triage incoming support tickets, gather business requirements, and provide end-user training to drive effective adoption of Salesforce and related tools
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience (preferred)
- Active Salesforce Certified Administrator credential
- 3 to 5 years of hands-on experience managing Salesforce instance (experience with Sales Cloud preferred)
- Proficient in Salesforce enterprise security models, custom objects, high-volume flows, page layouts, and sandbox lifecycle management
- Experience with Agile delivery, Jira or Azure DevOps, DevOps/release tools, and SOQL
- Strong problem-solving abilities and clear written and verbal communication skills to translate complex business requirements into technical configurations
- Ability to manage multiple priorities, work with urgency, and deliver in a fast-paced environment
- Receptiveness to performance feedback within a team environment is essential
- Applicants must be legally authorized to work in the United States
Nice to have:
- Experience managing or administering the following applications: ZoomInfo and RingLead, Groove and Highspot, Pardot/Marketing Cloud Account Engagement, Conga Sign
