About This Role
Supporting the company's mission to make out-of-home media easier to buy, sell, and deliver, the Salesforce Administrator will manage and configure the Salesforce instance to align with evolving business needs. This role involves platform management, user support, data management, and collaboration with various stakeholders to streamline business processes and deliver new features.
Responsibilities
- Perform day-to-day administration, configuration, and maintenance of the Salesforce instance
- Create and maintain custom objects, fields, formulas, workflows, validation rules, Process Builder, and Flows to automate business processes
- Manage user profiles, roles, permissions, public groups, Organization-Wide Defaults, sharing rules, and security settings
- Assist the Sales Department with designing and maintaining lead assignment rules, opportunity workflows, and territory management
- Conduct proactive system maintenance, including health checks, release readiness, and security reviews
- Participate in scoping and delivering prioritized configuration work
- Manage release/deployments of enhancements
- Provide first-line support and troubleshooting assistance to end-users
- Act as a Salesforce subject matter expert and trusted advisor for all internal users
- Support user onboarding/offboarding processes and access management
- Facilitate training sessions and create documentation to support staff in adopting new functionalities
- Oversee and analyze data to ensure data hygiene and integrity
- Perform bulk data updates, deduplication, and cleansing of data
- Develop and maintain custom reports, dashboards, and visualizations to provide valuable, actionable insights
- Manage Salesforce data feeds, imports, and other integrations
- Manage integrations with various tools such as Gong, Hub Spot, and Slack
- Collaborate with stakeholders (including Sales, Marketing, Services, and Finance) to gather requirements, design solutions, and implement changes
- Work closely with the IT System Administrators to ensure consistent practices and methodologies are used
- Work closely with internal Stakeholders and any external vendors to support the delivery of new features and enhancements
- Assist with UAT, testing coordination, and sandbox validation for deployments
- Identify opportunities to streamline business processes through configuration or automation
- Create and maintain documentation and playbooks for workflows, data flows, and system configurations
Requirements
- University Degree or College Diploma in Information Technology, Computer Science, or a related field, or equivalent work experience is required
