About This Role
This Salesforce Administrator role is central to continually improving and enhancing the company's Salesforce platform. The individual will interact with the business at all levels to gather requirements and feedback, design scalable solutions, and manage the product roadmap. The role suits a proactive individual with a deep understanding of the Salesforce platform who enjoys all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority.
Responsibilities
- Identify and gather requirements, translating into scalable solutions to address company-wide issues and make processes more efficient while adhering to Salesforce best practices
- Maintain code, documentation, and test cases for all custom development
- Understand Salesforce APIs used to integrate with other systems in the organization
- Manage all aspects of the Salesforce suite of products including Sales Cloud, Service Cloud, Manufacturing Cloud, Salesforce Maps, Pardot
- Review and understand new Salesforce product and technical capabilities resulting from product releases and acquisitions; implement as required
- Understand marketing KPIs, marketing conversion metrics, B2B Marketing Analytics, Google Analytics
- Manage third-party integrations
- Support internal and external teams with required configuration changes
- Understand all aspects of user and license management including new user setup, roles, profiles, permissions, public groups, OWD, sharing rules
- Perform Salesforce configuration changes, including Flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration
- Improve Salesforce data quality, implementing rules and automation as needed
- Maintain system including Security Reviews, Release Updates, Health Checks, and Optimizer
- Promote adoption and usage of Salesforce platform; improve user experience, perform ongoing training
- Create and maintain reports and dashboards
Requirements
- Bachelor's degree in Computer Science
- Strong Salesforce product knowledge with at least 3-5 years administrative experience
- Experience with Salesforce Lightning
- Familiarity with Manufacturing Cloud and Service Cloud desired
- Experience in Pardot implementation and configuration
Benefits
- Medical, Dental, and Vision Benefits
- 401(k) Matching
- Paid Vacation, Life Insurance
- Tuition Reimbursement
About the Company
Bonnell Aluminum is a company that relies on its Salesforce platform.
