About This Role
The Salesforce Administrator supports and continuously improves Strata's Salesforce platform, partnering with users and stakeholders to understand business needs and deliver solutions. This role involves day-to-day administration and support, contributing to enhancements, automation, and integrations, and driving effective adoption of Salesforce across the business.
Responsibilities
- Configure and maintain Salesforce functionality, including Flow, assignment rules, approval processes, validation rules, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, dashboards, and reports
- Administer the Salesforce user lifecycle, including user setup and deactivation, roles, profiles, permission sets, access, and licensing
- Respond to user issues, service requests, and change requests, troubleshooting problems and implementing appropriate solutions
- Support Salesforce upgrades, releases, testing, and change control processes
- Maintain sandbox environments used for development, testing, and training
- Create and maintain reports and dashboards that provide users and business stakeholders with actionable information
- Maintain system documentation, configuration documentation, procedures, and knowledge articles
- Train users on Salesforce functionality and new features and help drive effective adoption of the platform
- Gather and document business requirements and translate well-defined business needs into Salesforce configuration and enhancements
- Build and maintain Salesforce automation using Flow and other appropriate declarative platform capabilities
- Examine business processes, identify opportunities for improvement, and recommend or implement efficiencies using Salesforce capabilities
- Test configuration and automation changes to ensure solutions meet business requirements and do not negatively impact existing functionality
- Identify opportunities to improve usability, simplify configuration, and address technical debt, partnering with senior team members on changes with broader architectural impact
- Participate in Agile/Scrum processes and Salesforce projects, taking ownership of assigned enhancements and workstreams
- Maintain Salesforce data quality by identifying and resolving duplicate, incomplete, or inaccurate records and supporting ongoing data-quality practices
- Assist in implementing and maintaining Salesforce security practices, including monitoring user activity, reviewing access and permissions, and supporting appropriate user access controls
- Perform regular system reviews and audits and assist with remediation of identified issues
- Support data imports, exports, updates, and other administrative data-management activities
- Follow established platform governance, security, release management, and change control processes
