Salesforce Administrator

About This Role

Salesforce Administrator is a hands-on engineering position focused on building, configuring, and maintaining the Salesforce ecosystem that powers Litmos's go-to-market, customer experience, and revenue operations. The role primarily focuses on marketing operations and demand generation, but requires proficiency across the entire Salesforce platform. You will work remotely as part of the GTM Operations team, partnering with the GTM Business Partner and Salesforce Architect to deliver scalable, well-architected solutions across various Salesforce Clouds. This position is a dedicated, full-time technical builder embedded in the GTM operating model, accountable for the integrity, quality, and timeliness of system delivery.

Responsibilities

• Build scalable solutions across Marketing Cloud, Sales Cloud, Revenue Cloud, Data Cloud, Experience Cloud, and Service Cloud
• Leverage declarative tools (Flows, configuration, and platform automation) as the primary build approach; Apex and custom code are a last resort
• Adhere to Salesforce development standards, deployment hygiene, and platform best practices throughout
• Build Marketing Cloud solutions including Journeys, automations, data extensions, and personalization logic integrated with the broader Salesforce data model
• Build Sales Cloud solutions including Lead-to-opportunity workflows, assignment rules, and sales process automation
• Build Revenue Cloud solutions including CPQ quoting, product catalog, pricing rules, approval workflows, and billing automation
• Build Data Cloud solutions including data streams, unified profiles, segmentation, and activations for GTM and CX use cases
• Build Experience Cloud solutions including customer and partner community sites, authentication, navigation, content, and case deflection
• Build Service Cloud solutions including case management, omni-channel routing, knowledge base, and escalation logic
• Build and configure Agentforce solutions and AI-driven workflows across the platform
• Implement prompt templates, agent actions, and Einstein automations aligned to GTM and CX use cases
• Build responsibly; enforce data governance guardrails and maintain user trust in all AI-driven solutions
• Build and maintain integrations between Salesforce and adjacent systems including Qualified, Gong, Planhat, Pendo, and others as required
• Ensure clean, governed data flow across the GTM stack with attention to source of truth, deduplication, and field-level integrity
• Maintain a data model that supports defined reporting and process requirements across the GTM stack
• Write unit and regression tests; develop and execute deployment plans for all changes
• Participate in UAT cycles and resolve defects with speed and precision
• Enforce release management, version control, and sandbox promotion standards; production deployments follow process without exception