Salesforce Administrator

About This Role

This Salesforce Administrator role serves as an in-house expert, translating business processes into a scalable system. You will be a key part of the Commercial Systems Technology team, maintaining and optimizing the commercial ecosystem while providing primary user support. This position is a driving force behind the organization's scalability, acting as both an administrator and an analyst to maintain data integrity and steer projects to completion. The role demands high precision under pressure to ensure flawless platform performance and involves collaboration with various internal teams and external consultants to continuously improve business processes and drive Salesforce adoption.

Responsibilities

• Maintain a holistic view of all business processes and users in SFDC and related integrations to understand cross-functional impacts about configuration, process, workflow, and reporting
• Act as primary point of contact for SFDC users, provide basic support including resolving errors and generating reports; proactively troubleshoot issues and escalate as needed
• Manage SFDC user on/offboarding, including optimizing access
• Maintain and update sales hierarchy and roster across applicable systems
• Ensure commercial territory alignments are accurately maintained in SFDC, properly approved and documented
• Document, maintain and improve business workflows on apps and integrations including but not limited to CPQ/ARM, Field Service Lightning, Account Management, GoMeddo Scheduling, Absorb LMS, Propel PLM, QAD ERP, Ironclad CLM, ETLs, Tableau, and custom web integrations
• Partner with Pricing Operations to design, deploy and maintain accurate commercial pricing across SFDC CPQ/ARM and QAD ERP systems, including supporting documentation and financial audits
• Lead and coordinate commercial project deployments by managing the evaluation, scope, testing, timely completion of development tasks
• Collaborate with Commercial, IT, Finance and Quality teams as well as external partners to design, configure and deploy solutions
• Conduct training sessions for new features and workflows
• Assist in data management, cleanup and analysis, including preparing and analyzing datasets for internal customers
• Drive data integrity by developing reports, dashboards, and processes to continuously monitor data quality
• Document system processes and track change requests in accordance with IT compliance policies and procedures
• Contribute to various day-to-day activities and manage projects within commercial operations
• Maintain trained status for, and comply with, all relevant aspects of the PROCEPT BioRobotics Quality Management System to ensure product and support regulatory compliance
• Understand and adhere to the PROCEPT BioRobotics Quality and EHS policies