About This Role
This Salesforce Administrator role involves maintaining and enhancing the company's Salesforce environment, serving as a technical resource for building functionality and integrating with other systems. The position provides robust user support to ensure effective utilization of Salesforce by the CRCNA.
Responsibilities
- Take ownership of designing, configuring, and maintaining core Salesforce functionality, including complex Flows, dynamic layouts, custom objects, actions, apps, and executive dashboards
- Gather and translate user requirements into sustainable solutions with a quality user experience
- Collaborate with external partners and vendors to design, implement, and troubleshoot cross-platform system functionalities
- Manage and audit Salesforce security architectures, taking proactive ownership of user roles, profiles, permission sets, share rules, and Organization-Wide Defaults (OWD)
- Develop and execute test plans and maintain robust change management practices
- Lead large-group training sessions, webinars, and interactive workshops for staff across North America to drive user adoption and system literacy
- Spearhead data quality initiatives, developing processes and tools for data hygiene, and train users on data best practices
- Support system integrations and third-party applications, including Sage Intacct, Make.com, FormAssembly, Apsona, etc.
- Manage sandbox environments for feature development and testing
- Create and maintain comprehensive documentation of Salesforce configurations, processes, and integrations
- Proactively monitor Salesforce releases, stay current with new features and best practices to make recommendations for platform enhancements
- Other duties as assigned by the supervisor
Requirements
- Able to support the mission, vision, and values of the CRCNA
- Experience with Salesforce Flows, including complex automation and orchestration
- Able to translate requirements into technical solutions and present in user-friendly language
- Excellent interpersonal communication and listening skills
- Proven analytical and problem-solving abilities
- Keen attention to detail with willingness to learn and improve
- Passion for working within a team-oriented, collaborative environment
- Ability to effectively manage multiple priorities
- Bachelor’s degree in Computer Science, Information Technology, or a related field is required
- Salesforce Administrator certification is required
- Advanced Salesforce product knowledge and significant hands-on Salesforce Administration experience
- Demonstrated experience working with nonprofit organizations
- Sitting for extended periods of time
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment
- On-call availability and occasional overtime may be required
Benefits
- Attractive benefits package
- Three weeks' vacation
- Retirement fund contribution
- Flexible work arrangements
- Generous holiday time
- Professional development opportunities
- Contributing to an organization that is making an impact in the world
Important Details
- Application deadline: 1 November 2026
- Schedule: 36 hours per week
- Locations: Canada or USA (AZ, CA, FL, IL, IN, IA, KS, ME, MD, MI, MN, NE, NV, NH, NJ, NM, NY, PA, SD, TN, TX, WA, WI)
About the Company
The CRCNA exhibits love for the diversity of the human family and welcomes and encourages all regardless of race, ethnicity, ability, and culture to apply.
