About This Role
This Salesforce Administrator role involves maintaining and enhancing the company's Salesforce environment, serving as a technical resource for building functionality and integrating with other systems. The position provides robust user support to ensure effective utilization of Salesforce by the CRCNA.
Responsibilities
- Take ownership of designing, configuring, and maintaining core Salesforce functionality, including complex Flows, dynamic layouts, custom objects, actions, apps, and executive dashboards
- Gather and translate user requirements into sustainable solutions with a quality user experience
- Collaborate with external partners and vendors to design, implement, and troubleshoot cross-platform system functionalities
- Manage and audit Salesforce security architectures, taking proactive ownership of user roles, profiles, permission sets, share rules, and Organization-Wide Defaults (OWD)
- Develop and execute test plans and maintain robust change management practices
- Lead large-group training sessions, webinars, and interactive workshops for staff across North America to drive user adoption and system literacy
- Spearhead data quality initiatives, developing processes and tools for data hygiene, and train users on data best practices
- Support system integrations and third-party applications, including Sage Intacct, Make.com, FormAssembly, Apsona, etc.
- Manage sandbox environments for feature development and testing
- Create and maintain comprehensive documentation of Salesforce configurations, processes, and integrations
- Proactively monitor Salesforce releases, stay current with new features and best practices to make recommendations for platform enhancements
- Other duties as assigned by the supervisor
Requirements
- Able to support the mission, vision, and values of the CRCNA
- Experience with Salesforce Flows, including complex automation and orchestration
- Able to translate requirements into technical solutions and present in user-friendly language
- Excellent interpersonal communication and listening skills
- Proven analytical and problem-solving abilities
- Keen attention to detail with willingness to learn and improve
- Passion for working within a team-oriented, collaborative environment
- Ability to effectively manage multiple priorities
- Bachelor’s degree in Computer Science, Information Technology, or a related field is required
- Salesforce Administrator certification is required
- Advanced Salesforce product knowledge and significant hands-on Salesforce Administration experience
- Demonstrated experience working with nonprofit organizations
