Salesforce Administrator

About This Role

This Salesforce Administrator role focuses on providing end-user support and general administration of the Salesforce organization. The position involves managing user access, handling enhancement cases, assisting with user training, and creating reports and dashboards.

Responsibilities

• Act as the primary Salesforce administrator for end-user support
• Understand the data structure and content within Salesforce for extraction, analysis, and compilation into reports or dashboards as requested by management
• Train end users to be self-sufficient in data extraction and reporting
• Develop automated techniques to extract information and records within the system for reporting purposes
• Be responsible for Salesforce system documentation, knowledge articles, and procedures
• Identify needed improvements to Salesforce processes or functionality and work with the Salesforce team to implement ongoing improvements, potentially interfacing with external vendors, consultants, and system integrators
• Develop, test, and launch new modified functionality in UAT and DEV environments
• Actively manage assigned projects to ensure implementation of project plans and define the scope and metrics for new projects
• Manage the workflow and communication among team members and report on project status, serving as the primary contact person
• Manage data clean-up audits and procedures and handle mass updates of data as requested, including account, contact, and opportunity ownership changes as sales assignments change
• Maintain platform health and minimize technical debt by regularly auditing, consolidating, and optimizing custom fields, automations, and configurations, alongside executing routine system data backup
• Other duties as assigned

Requirements

• Bachelor’s degree or equivalent
• 3-5 years relevant CRM experience
• Salesforce Certified Platform Administrator Certification
• Experience having implemented basic third-party AppExchange Apps (examples GeoPointe, Gearset, Internet Creations, Outlook)
• Ability for expected travel averaging 5-10%, domestic and international

Benefits

• Affordable medical, dental, and vision insurance
• HSA/FSA with a company match
• Income protection benefits
• Industry leading 401(k) plan
• Paid time off
• Parental leave
• Matching gift and volunteer program

Important Details

• Travel: averaging 5-10%, domestic and international

Physical Demands

• Regularly required to stand; use hands to handle or feel; reach with hands and arms; and talk or hear