Salesforce Administrator

About This Role

Supporting the day-to-day configuration, maintenance, data quality, reporting, and user support of the Salesforce platform is the core of this role. The Salesforce Administrator will also contribute to continuous improvement across multiple business areas, working with stakeholders, team members, and end users to enhance the platform, improve business processes, and provide production support.

Responsibilities

• Support day-to-day administration of the Salesforce platform across multiple clouds and business processes, including Service Cloud, Sales Cloud, Experience Cloud, Salesforce CPQ, Field Service, and Marketing Cloud Account Engagement, as applicable
• Configure and maintain Salesforce features including fields, page layouts, Lightning record pages, record types, flows, validation rules, approval processes, assignment rules, permission sets, reports, dashboards, list views, and other declarative platform functionality
• Triage Salesforce user support requests, investigate reported issues, document findings, resolve routine and moderately complex items, and escalate advanced issues to senior administrators, developers, or external partners as needed
• Partner with business users, leaders, analysts, and development partners to understand business needs, ask clarifying questions, document requirements, and support process improvements
• Support business process changes and platform enhancements by translating requirements into scalable Salesforce configuration or clearly documented development requests
• Support Salesforce data quality activities, including data loads, data cleanup, duplicate management, account and contact maintenance, asset data, record updates, and ongoing data integrity monitoring
• Assist with Salesforce security and access management, including users, permission sets, profiles, roles, queues, public groups, sharing settings, and record visibility troubleshooting
• Build, update, and troubleshoot Salesforce Flows, including screen flows, record-triggered flows, scheduled flows, flow fault paths, and flow error resolution
• Support testing, documentation, and deployment readiness for Salesforce enhancements, releases, seasonal updates, integrations, and business process changes
• Support end-user training, adoption activities, quick-reference materials, release communications, and ongoing education for Salesforce users
• Review Salesforce release notes and platform updates to identify new features, enhancements, and best practices that may benefit the organization
• Maintain documentation for configuration changes, support procedures, business processes, requirements, test cases, and known issues
• Continue building Salesforce knowledge through hands-on configuration, Trailhead, certification study, release-note review, and participation in platform improvement initiatives

Requirements

• Salesforce Administrator Certification
• Bachelor
• 3
• Ability to work independently and within a team setting with minimal direction/supervision
• Excellent verbal and written communication skills with ability to establish strong cross functional relationships
• Ability to think strategically, applying business insight/acumen and demonstrating critical thought in a complex business environment
• Must possess analytical, problem-solving, quantitative and financial skills, as well as exceptional time management skills
• Proficient in Microsoft Suite of applications (Word, Excel, PowerPoint, Visio(or other design tools)

Nice to have:

• Additional Salesforce certifications preferred, particularly in Advanced Administration, Service Cloud, Field Service, or Platform App Builder

Physical Requirements

• Requires standing and walking; stooping and kneeling; reaching with arms and hands lifting to waist up to 10 pounds
• Requires sitting; using hands to finger keyboard; talking and hearing
• Requires close vision for computer work and reviewing correspondence
• Occasional travel may be required
• Work is performed in a controlled office environment

About the Company

Bell and Howell delivers technology-driven Automation Services and Automation Solutions that help businesses optimize performance, reduce downtime, and improve customer experiences. They provide comprehensive and certified support for thousands of diversified clients across North America.