Salesforce Administrator

About This Role

This Salesforce Administrator role supports internal and external users on the Salesforce platform and other integrated systems. The position is for an approachable, friendly team player who wants to contribute to best-ever experiences for users.

Responsibilities

• Manage incoming ticket requests from global internal users
• Provide real-time support for issues relating to Salesforce and other integrated systems
• Assist with break/fix requests
• Assist in system testing to ensure enhancements work properly
• Handle ad hoc report and dashboard requests
• Contribute to adoption by improving the user experience through standardization, documentation, training, and ongoing usability improvement initiatives
• Collaborate with internal teams to understand their needs and develop Salesforce solutions for them
• Use tools such as DataLoader, Workbench, and Excel for data scrubbing, manipulation, and inserting new records
• Maintain and customize objects, record types, page layouts, fields, flows, approval processes, profiles, roles, security settings, sharing, validation rules, and alerts
• Leverage declarative tools to enhance system configurations while adhering to best practices

Requirements

• 2+ years of Salesforce experience
• Salesforce Certified Platform Administrator certification
• Bachelor's degree or equivalent work experience
• Understands the Salesforce database structure and best practices
• Takes initiative and delivers results with minimal supervision
• Strong business acumen, technical aptitude, analytical skills, and attention to detail
• An excellent communicator, both oral and written English, who is efficient and effective with customers and colleagues around the world via web conferences, email, and in-person across roles and varying skill sets

Nice to have:

• Salesforce Ecosystem Tools: CPQ, Lightning, Service Cloud, Experience Cloud, Pardot, DealHub
• Workflow & Automation Platforms: Zapier, Formstack, Jotform, Celigo
• Document & e-Signature Tools: Dropbox Sign, PandaDoc, Box, Docusign, Adobe Sign
• Technical Salesforce Utilities: Salesforce Workbench, DataLoader, APEX, or similar development/debugging tools
• Positive attitude and growth mindset

Benefits

• Group medical insurance
• Paid company holidays
• Casual dress code
• Cab facilities for employees working in shifts
• Fully stocked snacks at office
• Vibrant and Inclusive Workplace Atmosphere
• Flexible work environment and an opportunity to grow as we grow