About This Role
This role is for a hands-on platform specialist for Agentforce, Flows, and integrations, owning and continuously improving a fast-growing Salesforce environment. The administrator will keep the CRM reliable and organized, fix automation issues at the root cause, and turn business outcomes into scalable Salesforce solutions.
Responsibilities
- Own the day-to-day health, configuration, and organization of the Salesforce environment, including objects, fields, layouts, permissions, and data quality
- Standardize the user experience and data model so related processes, such as Leads and Opportunities, follow consistent structures, fields, and business rules
- Identify technical debt, inconsistent configuration, and scalability risks before they create operational issues
- Investigate and resolve defects in Salesforce Flows, automations, and related business logic using a root-cause approach rather than temporary workarounds
- Design and build new Flows and automations from business outcomes and process requirements, not only maintain existing configuration
- Test changes in sandbox, assess downstream impact, and deploy through a controlled release process
- Design, build, test, and maintain Agentforce agents for real business use cases, including customer-facing or internal chatbot experiences
- Configure agent topics, instructions, and actions, and connect agents to Flows, prompt logic, Apex, or external services as required
- Integrate external AI or LLM-based services with Salesforce and with agents built outside Salesforce, using secure APIs and governed data access
- Monitor agent performance, troubleshoot failures, and continuously improve agent behavior, reliability, and business outcomes
- Build automations that identify missing or incorrect CRM information and enrich records from approved external sources
- Automate enrichment of fields such as business address, industry, employee count, and company profile information, while maintaining source traceability and data-quality controls
- Design and implement an integration that makes relevant transaction data from an external payments platform visible on Salesforce Account or related records, so users no longer need to log in to the external system
- Work with REST APIs, webhooks, and Salesforce integration patterns to synchronize data securely and reliably
- Implement error handling, retry logic, logging, and monitoring for production integrations
- Work directly with stakeholders to translate a business outcome into a practical Salesforce solution and explain trade-offs clearly
- Thrive in a fast-growing environment where processes change quickly and solutions must be scalable, not over-engineered
- Document solution design, key decisions, integrations, automation logic, and support procedures so nothing depends on tribal knowledge
