About This Role
This Sales Teammate position is primarily responsible for creating the most enjoyable shopping experience possible for guests. Sales Teammates perform a variety of sales, merchandising, and operational tasks assigned by Store Management, such as cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities.
Responsibilities
- Greet guests with a friendly, engaging attitude, and consistently provide legendary service to each guest
- Answer questions regarding the store and its merchandise
- Recommend, select, and help locate or obtain merchandise based on guest needs and desires
- Anticipate and fulfill guest needs by suggesting additional items and creating a wardrobing experience
- Demonstrate product utilizing product knowledge and sales education, consistently sharing that knowledge and education with the team
- Maintain and share knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Remain consistent on personal sales, as well as looking for opportunities to impact teammates’ presentations with the Sales Presentation Guide (SPG)
- Achieve personal sales-per-hour, average sales and total net sales goals set by Store Management
- Provide legendary service throughout the store in these top four areas: Front 5, sales floor, fitting rooms, and the register area
- Help guests try on or fit merchandise
- Check out and bag purchases
- Prepare merchandise for alterations
- Be knowledgeable of all exchange and return procedures for guests and exhibit the ability to turn into a showmanship opportunity
- Fill out and effectively use the Sales Presentation Guide (SPG) daily to accomplish goals
- Meet or exceed performance standards in all Buckle business builders and guest loyalty including fit appointments, Buckle credit card and guest connect
- Place special orders or call other stores to find desired merchandise
- Maintain and build good guest relationships to develop a client-based business
- Develop and maintain knowledge of Buckle’s customer service expectations in order to meet the needs of every guest
- Consistently perform leadership actions and maintain high standards, whether or not the Manager is present
- Consistently recognize recruiting opportunities by utilizing Jobs & Careers cards, email referrals and Teammate Recommend
- Create relationships through Guest Loyalty and Guest Preferred
- Maintain a professional and respectful attitude at all times creating a positive floor culture
- Present merchandise in a manner that will maximize sales and achieve optimum merchandise turn
- Stay current on product range
