The Sales Support Specialist is responsible for analyzing customer requirements, providing integrated electrical solutions, and collaborating with sales and engineering teams. This role suits a candidate with a background in electrical systems and pre-sales technical support for industrial or mining projects.
Responsibilities
Analyze customer requirements and provide solution support, assessing the applicability of integrated electrical solutions based on project stage and site conditions
Communicate with customers regarding eHouse, MPH, modular substations, mine load centers, and mobile electrical solutions
Assist the sales team in identifying project application scenarios, customer concerns, technical boundaries, and main risks
Participate in customer communication and internal solution discussions, providing professional input on integrated solutions
Prepare preliminary concept solutions and customer communication materials for eHouse, MPH, modular solutions, and mine load centers
Sort out system boundaries, equipment scope, functional zoning, interface relationships, and site deployment ideas
Coordinate inputs related to medium voltage, low voltage, transformers, MCC, protection, SCADA, auxiliary systems, and structures
Prepare solutions for feasibility study, early-stage design, and pre-bidding stages as per project needs
Cooperate with the sales team for project opportunity evaluation and integrated solution support
Conduct technical clarification, scope definition, and solution document preparation for quotation, bidding, and commercial activities
Coordinate sales, product, engineering, supply chain, and commercial teams to promote solution improvement and issue resolution
Maintain technical information, customer requirements, solution boundaries, and follow-up actions to support smooth project promotion
Sort out typical configurations, application scenarios, and experience points of eHouse, MPH, modular substations, and integrated electrical solutions
Assist in establishing concept solution templates, scope checklists, risk identification checklists, and customer communication materials
Continuously improve the accuracy, consistency, and response efficiency of integrated solution preparation
Requirements
Familiarity with knowledge related to eHouse, MPH, modular substations, prefabricated cabins, mine load centers, or integrated electrical solutions
Understanding of interface relationships among medium voltage, low voltage, MCC, transformers, protection, SCADA, and auxiliary systems
Pre-sales technical support experience in integrated solutions for industrial or mining projects
Ability to understand customer requirements, site conditions, project technical documents, and solution scope
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Ability to prepare concept solutions, write technical documents, and conduct customer technical communication
Ability to effectively collaborate with sales, product, engineering, supply chain, commercial, and service teams
Ability to read English technical documents, communicate via email, and conduct basic meeting communication
Bachelor
’s degree or above in electrical engineering, automation, mechatronics, engineering design, mining engineering, mechanical engineering, or related majors is preferred
3 years or above experience in electrical systems, integrated solutions, engineering design, sales support, technical support, project bidding, or project engineering is preferred
Experience in mining, metallurgy, energy, power, automation, or process industry is preferred
Experience in integrated projects involving eHouse, modular substations, prefabricated cabins, MCC, medium voltage, low voltage, or transformers is preferred
Experience in customer technical communication, concept solution development, or pre-bid technical support is preferred
Benefits
Tools and freedom to grow your skills, shape your path, and take on challenges
About the Company
ABB helps industries operate in leaner, cleaner ways. The Process Industries Division serves mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as associated service industries. The division integrates automation and electrical systems to increase productivity and reduce costs. For mining, metals, and cement customers, solutions include specialized products, services, and total production systems. The division designs, plans, engineers, supplies, installs, and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers, and equipment for automation and supervisory control in various areas. The offering for pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators, and field instruments. Digitalization solutions help improve plant and enterprise productivity, and reduce maintenance and energy costs.
