Sales & Service Representative

About This Role

The Sales & Service Representative is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer programs and inventory solutions, this role manages inventory, procurement, replenishment, and customer support to ensure operational excellence, a differentiated customer experience, and strong business performance. This is a fly-in/fly-out (FIFO) position supporting an oil and gas client on site.

Responsibilities

• Deliver end-to-end Integrated Customer Solutions (ICS) services across Managed Stores/Cribs, Keep Stock (VMI/Vending), Managed MRO, and Integrated Supply programs, ensuring effective inventory management, procurement, replenishment, and service execution
• Manage Grainger and non-Grainger materials to maintain inventory accuracy, product availability, and operational efficiency through forecasting, replenishment, inventory optimization, and asset management activities
• Execute customer transactions, procurement activities, and order fulfillment through Grainger and customer systems, ensuring accuracy, timely delivery, and effective issue resolution
• Build strong customer relationships by providing responsive service, resolving complex issues, communicating the Grainger Value Proposition, and supporting customer satisfaction, retention, and growth
• Support sourcing activities, inventory strategies, vending and VMI solutions, and integrated supply programs to meet customer operational requirements
• Leverage reporting, tools, and product knowledge to drive sales growth, operational performance, continuous improvement, and customer success
• Maintain compliance with Grainger, customer, and regulatory safety standards while supporting a safe, organized, and professional work environment
• Provide flexible support across customer service, sales, operational, branch, and warehouse activities as required

Requirements

• High School Diploma/GED required
• 1+ years customer service experience required
• Demonstrates a strong work ethic

Benefits

• Eligibility for an incentive target of $1,800.00, which is contingent upon achieving both individual and company performance objectives
• Camp accommodations provided during the work rotation
• All travel to and from the site is arranged and covered by the company

Important Details

• Schedule: 14 days on / 14 days off

About the Company

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. Grainger serves more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. The Company reported 2025 revenue of $17.9 billion.