About This Role
The Sales & Service Manager brings ALO’s business and guest experience strategy to life in the store as a member of the store leadership team. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles, ensuring an exceptional guest experience in the store.
Responsibilities
- Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
- Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
- Continue to build the client relationship daily with customers
- Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
- Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
- Represent the business in meetings and on conference calls, in partnership with the General Manager
- Review, monitor and partner with the General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
- Plan future workflow business needs to protect optimal performance
- Ensure that the Sales, Service, and Community team exudes ALO's mission and guiding principles to effectively communicate to guests who ALO is, what ALO does and why ALO does what ALO does
- Lead a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
- Establish internal and external pipeline through succession planning and recruitment strategy
- Write an effective schedule that prioritizes the best business strategy, in partnership with the General Manager/Store Manager
- Oversee the execution of certain deliverables on the ALO Sales and Service Model, protecting operational efficiency
- Collaborate and implement the General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
- Demonstrate an ability to navigate the organization with a balance of business need and brand culture
Requirements
- 3-5 years of retail or related industry leadership experience
- Working knowledge of MS Office (Word, Excel and Outlook)
- Extraordinary interpersonal and communication skills, both verbal and written
- Agile with the ability to handle multiple tasks in a changing environment
